By Alan Belisle on July 21, 2026 Verified by Google

What seemed like it would be an easy transaction took a lot longer than expected. And through the whole process, she kept trying to talk us into getting a new phone from them. The rates and terms and prices were very confusing. Cost more than the website said it should, but next year it will drop? Got the new box home and the ONLY instructions in the box said to scan a bar code. Very little information there. My wife tried that while I was installing the wiring and she almost fried my credit card! I tried it and found a really stupid setup process. One sheet of instructions ON PAPER would have saved us a lot of frustration.

By kathy stahlheber on July 15, 2026 Verified by Google

I wanted to share my experience with cox communications. I had had their service for almost ten years. For about the past four years, they have been charging me $240 a month for just internet that's right.Just internet. I tried calling around different services and no one at the time.Had open service agreements for my area. My mother in law happened to be in t mobile, and they had an opening with their service provider at $55 a month. I went in to cancel my account with cox.I stated to them that I was paying way too much for years and I wanted to cancel my policy. Of course, they tried lowering it, then to talk me out of it. But I told them no.
I already found another service provider.I want to pay the balance today to shut off my account and be done with it. I paid $240 cash turned in all of My equipment and went about my day. Now 2 and a half months later they are harassing me saying I now owe them $100. I literally went inside the store and told them I want to pay everything off and he said that was it. Now they set me to collections over $100 after I was loyal to them for years and they made so much money off of me.I cannot believe it. I just want to share everybody about this huge monopoly and the unfairness about it. I am just a small person.So now this is gonna go on my credit.And I feel like it's unfair. I want to make the community aware of this so unfairness. I will be writing a review also and possibly filing a complaint too bbb

By Kris Petersen on March 11, 2026 Verified by Google

Stopped by this store to drop off old equipment. Two workers there, one working with a customer and the other working on a display. The guy at the display said someone would be with me in a moment. 10 minutes later I ams still waiting. Mentioned to the guy I was just there to drop off old equipment. He said the other guy had to help me and that I could wait or send the box via UPS. What a wait of my time! Never going back to that store!

By Chele Fink on September 5, 2025 Verified by Google

I stopped in today to set up new service where I had the pleasure of being helped by Angel who was very attentive and listened to what I needed. He spent the time to explain my options and different rates associated with the services until he found a plan that worked for me. I really appreciated his patience and kindness throughout the entire process. Definitely ask for Angel if you visit this location!

By AJ T on December 18, 2024 Verified by Google

Great customer service, attended rarely quickly, efficency, and get to hangout and watch a movie while u handle your business. Movie Star Wars! No spoilers alert sorry! Keep rocking Cox guys!! Thank for the new location!