By allison hatch on September 15, 2026 Verified by Google

the bank teller working this morning was so nice, helpful, and knowledgeable and happy to answer my 1000 questions

By Chad Marshall on July 15, 2026 Verified by Google

The teller has those Ray-Ban meta glasses with cameras in them. That's clearly a serious security risk that should have been addressed immediately. I did not feel comfortable with her handling any of my banking information.

By 俞鑫航 on August 27, 2025 Verified by Google

This is by far the worst bank I've ever dealt with—utterly racist! I've come here four times just to open a bank account, and each time I had to take time off work, but every single visit ended with my appointment being canceled.

The first time, I walked in and was told I needed to book an appointment online, so I left and did that. The second time, I had an online预约 for a meeting to open the account. I waited at the branch for an hour, only to be told my time slot clashed with someone else's and I had to reschedule. The third time, I booked again online, but when I was already in the car on my way to Chase, they called to say they couldn't do the meeting and had to cancel my schedule. I was already furious by then. I went to the branch anyway to ask why my appointment was canceled again, but they just kept giving empty apologies with no attempt to fix things.

Today was the fourth time—and the angriest I've been. My friend and I both booked a 12 PM meeting to open accounts. We arrived at 10:30 AM, and she got called in to open hers at 11:40 AM. But at 1:00 PM, I was told my time clashed with someone else's again, and my appointment had to be canceled. I can't believe it—did I wait for 3 hours just for this? I took time off work again and again for nothing!

I have every reason to doubt Chase's efficiency and how that terrible receptionist handles things. What infuriates me most is her awful attitude—she just kept repeating those empty apologies. Why didn't she tell me the time clashed earlier? Even during the wait, other white people got offered drinks, but no one even asked me. And I saw her roll her eyes when I turned around—this is racism! Is this what America is like? I can't believe this is happening at a bank! I've never been so angry in my life. I seriously doubt if your employees have had proper training at all!

By Kate Payne on July 29, 2025 Verified by Google

Not a fan. Both atms don’t work and they act like I’m doing them an inconvenience.