By anthony levstik on July 3, 2026 Verified by Google PetSmart

Just want to show love to an employee there named Lynn! I came in before closing and she was so busy! And she still took the time to help me out with my AirTag ! Thanks Lynn!!!!

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By Lakshmi on May 2, 2026 Verified by Google PetSmart

I went in feeling a bit hesitant because I had seen mixed reviews, especially when it comes to grooming my baby. But after three visits I feel confident sharing my own experience. Each time the staff has been gentle and patient and my puppy has come out clean, well-groomed, and super cute. 🐾 That really reassured me as a pet parent. My overall experience has been positive and I am glad I gave it a try despite my initial doubts.

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By Navneet Sharma on May 1, 2026 Verified by Google PetSmart

Good smooth admission of my baby Scotch . Staff is nice. It was our first time leaving our baby at some pet hotel. But it was a good experience overall & oh BTW prices are really goooood

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By Aimen on March 6, 2026 Verified by Google PetSmart

Older white lady with pigtail working register on March 5th at 3pm, very rude and unprofessional. Seems like I’m inconveniencing her by coming in and purchasing items for my pets.

Definitely don’t wanna interact with her again

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By Lele on February 27, 2026 Verified by Google PetSmart

Nora was my cashier and she’s the reason I saved as much as I did today. She caught that I had rewards available and made sure they were applied before I paid. I didn’t even realize I had that many points. She explained it super quickly and kept everything moving. It was just one of those small things that actually makes a difference. Really appreciated her looking out.♥️

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By Amanda Lott on December 22, 2025 Verified by Google PetSmart

Sent an online order to my home in British Columbia and did not include any bubble wrap or other packaging items to keep the order safe in transit. Two of the items completely smashed on the way to my house. Luckily Petsmart customer support was very helpful and refunded me for the items.

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By Sammie on December 19, 2025 Verified by Google PetSmart

I would like to thank Adam for doing an amazing grooming for my dog. He was patient, listened and gave me great advice for length of fur during the winter months. I appreciate this kind of level of customer service which is very rare to find these days. This was the first time working with Adam and I’m very impressed. Thank you for taking care of my dog with kindness, gentleness and genuine interest. She was very happy too!

We will be back Adam!

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By Julie P on November 10, 2025 Verified by Google PetSmart

This page seems like a Kim fan club! I can definitely see why. She was great with my dog Milo. He has been to so many salons and he is not easy to groom. She had no issues with him and was so friendly we will keep him with her for future grooms. The rest of the employees were also nice and seemed happy to be there.

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By Alicia Louks on November 5, 2025 Verified by Google PetSmart

I love this location. Kim has been grooming Luna the past few times and we love her ❤️ She knows exactly what to do every time. Luna says hi Kim!

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By Bhavika on November 4, 2025 Verified by Google PetSmart

They don’t even deserve a single Star!! I’m writing this review after a truly awful experience at this PetSmart grooming salon. I dropped off my baby Shih Tzu on November 2nd 2025 for a simple grooming appointment, and within just 20 minutes, I got a call saying they were taking him to the animal hospital because he was bleeding from his ear. I received a call saying that Sarah accidentally cut a sensitive part of his ear. Honestly, this doesn’t surprise me she was trying to remove fur from dry hair instead of washing him first, just because she thinks drying takes too long!

When I arrived, I found my poor dog terrified and in pain. The vet confirmed he will be okay thankfully, it wasn’t life-threatening, but it was still extremely traumatic.

What shocked me even more was the unprofessional and heartless behaviour of the staff. The groomer, Sarah, never apologized or showed any remorse. Instead, she was rude and dismissive, telling me to “talk to the manager.” Two other clients who witnessed this were so uncomfortable that they left the store.

The store manager, Julian, also handled the situation horribly. He didn’t apologize or show any concern. When I tried to calmly share my experience with other customers, he told me to leave because it might “affect their business.”

They even handed my dog back half-groomed, still shaking and hurt. It’s now been two days since this happened, and I haven’t received any call or email from the general manager to check on my dog or offer any kind of resolution.

This experience has left me heartbroken. I ignored previous bad reviews thinking I’d give this location a chance but that was a huge mistake.To make things worse, the hygiene levels in the grooming salon were shocking dirty floors, unclean stations, and overall poor maintenance.

Please, do not take your pets to this PetSmart location. The staff is careless, unprofessional, and completely lacks compassion. Our pets deserve to be treated with love and respect, not fear and pain.

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By Natu Rofa on August 23, 2025 Verified by Google PetSmart

I like this place. I've noticed that when I compare Pet Smart with Pet Valu, the former has better deals, even on the food. The raccoon and the products are the same, but at Pet Valu, buying the same food cost almost $20 more. Here are some items with their prices. The staff here is great.

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