By Thomas Shaw on June 5, 2026 Verified by Google

If we could give Smart Appliance Services six stars, we definitely would! We called at 9 am this morning and Alex, the owner, was there within three hours. He was punctual, polite and professional. He explained exactly what was wrong with our fridge, explained our options (repair or replace) and made the best of a bad situation quickly. When he offered us their care plan/maintenance contract, we didn’t hesitate to sign up for it. This is the way local repair companies are supposed to operate, thanks SAS!

By Kevin Lonzo on May 18, 2026 Verified by Google

Experience was wonderful! Had issues with the ice maker on my Kitchenaid Fridge where it stopped producing ice. Alex arrived timely(was actually able to get to me early), the team communicated with me from booking through appointment, and Alex was able to solve and fix the problem quickly. Wonderful experience, 10/10 would recommend and will use again if needed!

By Dan Perazzo on April 15, 2026 Verified by Google

Easy to schedule appointments, on time! Quick and thorough inspection with competitive rates. Work was done expertly, quickly, and carefully. I actually had two repairs on two different appliances and very pleased with the repairs. If you want your appliance working well again ASAP, this is a great choice!

By Cara Beauvais on March 4, 2026 Verified by Google

Very easy appointment scheduling process (was able to do it the night before and they came out next day) + a super communicative team. Alex came out next day diagnosed my issue immediately and was able to replace the motor on my washing machine in like an hour. Super seamless and got us back up and running quickly!

By Jenny Givens on February 6, 2026 Verified by Google

Alex was on time, knowledgeable, efficient and reliable. There were no surprises. Everything was explained to me prior to work beginning. Once diagnostics were completed, everything was explained again, what to expect, cost and order placed for parts and return appointment for installation, There were no surprises and everything went according to what was explained to me. Great job! Great service! Happy client! I will use them again!

By Sheila Kane on December 29, 2025 Verified by Google

After realizing our refrigerator was not cooling I researched on Google and ended up calling Smart Appliance Services. Alex picked up immediately and rearranged his schedule to come right over. Within an hour he had driven to our home and completed the repair of our refrigerator with OEM PARTS (we needed a new fan). Very professional and knowledgeable. One year parts and labor warranty. Highly recommended!

By Trisha Lahiff on December 23, 2025 Verified by Google

Service was top notch. This is the second time we have used Smart Appliance Service. They got us on the schedule right away. Showed up on time. Alex the service person was extremely thorough and explained the issues. Our washing machine ended up being at the end of its life. But it was helpful to hear it from an expert. They will be who we call when we need repairs in the future.

By Kirt Kiester on December 1, 2025 Verified by Google

I called for two service calls on two different appliances and Smart was able to get a tech (Alex) out to me the next day. He did a thorough job in testing and checking the issues that we were having with a dishwasher and a clothes washing machine. He took photos and a video to show me what was exactly the issue. I appreciate the quick response and the thoroughness of Alex's work. Thank you...Kirt

By Lee Gribnitz on November 7, 2025 Verified by Google

Excellent experience here! Scheduled me right away. Lana contacted me with arrival updates as well as text updates. Received a picture of the technician I’d meet and Alex fixed the issue same day - including him having to go out and pick up the part. Would absolutely call them again for any appliance repairs.

By Dale Fineran on November 5, 2025 Verified by Google

I want to thank Lena for working with me with my availability and was able to get Alex out here on the same day. Alex arrived promptly for the appointed time frame. Alex is very professional and answered my few questions that I did have and how to prevent the issue from occuring again to my upright freezer. Also informed me on the difference between garage and non garage ready freezers. Definitely worth the price compared to just going out and wasting $1,000 on a new one. Thank you again for the great service.

By Mark R on October 27, 2025 Verified by Google

We've had Alex K come out to the house for two different repairs. One was for our freezer that wasn't staying cold enough & once for our dryer that would no longer start. Both repairs were taken care of professionally & efficiently along with the utmost in courtesy. Alex answered all of our questions & had a great attitude throughout. Scheduling with Smart Appliance is super easy via their website & they provide timely updates via email & text including status & photo of the responding technician.

By Lysa Riggs on October 19, 2025 Verified by Google

We recently had an LG washer installed in our home, which is also a vacay rental during part of the year. Our renters called to say it was leaking water. The washer is only 3 1/2 mos. old & the leaking was apparently intermittent.

I tried to call LG as the machine is under warranty, but their customer support is a real joke. After several tries, they finally agreed to send a local repair technician. I called this service on a Friday, but they were closed??Monday, still no call. I decided I had to find another technician bc my guests were going to be there two weeks.

I called Smart Appliance & immediately spoke to Lena. She said she could send a tech THAT AFTERNOON! I was thrilled. He arrived on time & my renters let him in. Within a half hour he called to say the problem was probably guests using too much detergent. He had run diagnostics & couldn’t find any other source. He only charged me an $89. service charge. I was very happy, my guests are very happy & I NEVER did hear back from the LG warranty repair company!

I intend to use Smart Appliance from now on. Stellar service!

By Andi Mullins on October 15, 2025 Verified by Google

Quick, friendly service. Able to come out same day I called to fix my uber counter microwave. Alex was able to quickly figure out the problem and fix it. Much appreciated.

By Zach Sammartino on October 9, 2025 Verified by Google

If I could give them less than 1 star I would. They are the definition of criminals. I have never experienced worse customer service in my entire life. They have been out to fix my fridge six times in six months through a home warranty and it still doesn’t work. They refuse to tell the home warranty the fridge needs replaced because they make money every single time they come out. I’ve spent $600 in visit fees over six months and they now have no showed three separate times with appointments. The owner contacted me and said he would respond to me by end of day with a solution. This was over 2.5 weeks ago!!! Despite countless calls asking for an update he has not responded or returned any of my calls and voicemails. But hey, they make money from both me and the home warranty each time they come out so why would they fix it. Stay away from this company like your life depends on it. Criminal scam artists at its finest. And I’m left with a broken fridge for six months and no answers. STAY AWAY

By Chris Williams on September 30, 2025 Verified by Google

Extremely impressed with their service. They ended up not being able to repair my appliance but didn't charge me for the part since it didn't correct the issue. Would 100% use again.

By Jackie McElroy on September 29, 2025 Verified by Google

Alex communicated, arrived when he said he would, and accurately diagnosed the problem with our Samsung refrigerator ice maker. He effortlessly arranged for the needed part and its installation. Couldn't be more pleased with the service provided.

By Ronald Gregory on September 22, 2025 Verified by Google

I had an excellent experience with Alex K from Smart Appliance Services in St. Petersburg. He recently serviced my KitchenAid Superba side-by-side refrigerator by repairing the water filter housing, and also replaced the door springs on my KitchenAid wall microwave. Alex was punctual, professional, and very knowledgeable about the appliances. He explained the issues clearly, completed the work efficiently, and left everything working perfectly. It’s refreshing to find someone who combines technical expertise with great customer service. I will definitely call Smart Appliance Services again and highly recommend Alex K to anyone in need of reliable appliance repair.

By Chip Yodzis on September 19, 2025 Verified by Google

They were the best — were able to schedule me the same day and the repair was completed promptly. The tech, Alex K was the best — knowledgeable, clean, and fast! Can’t recommend them enough if you need appliances serviced in the Tampa Bay area.

By Suzanne Louden on September 16, 2025 Verified by Google

Smart appliance services staff- Alex K... gave me the best advice as to either repair my washer or get a new one... needless to say, it was the best advice ever! Great company, prompt service and great staff! Used this company before and so glad that I still have their business card magnet to my washer! Thank you!

By ping ping delucia on August 22, 2025 Verified by Google

My washer/dryer combo broke after work on Wednesday. Alex K. was out by Thursday morning, gave me a fair quote for a new pump, and had it installed within an hour. Thank you.

By Brian Watts on July 25, 2025 Verified by Google

Quick, amazing service. SAS was so good four years ago that I immediately scheduled an appointment with them when I had a washer issue pop up this past Sunday. I was able to secure a Monday afternoon service on Sunday evening and Alex was able to get my washer back up and running on the same day. I won’t hesitate to use SAS again the next time I have an appliance issue.

By John Morrisseau on January 28, 2025 Verified by Google

Alex had all the necessary gadgets and identified the issue within a couple minutes. He fixed it no problem. Got the appointment in one day.

By Maryan P on January 27, 2025 Verified by Google

Pedro was my washer guru… oh men… this gentleman was very good on what he does.. he quickly identified what’s wrong with my washer.. got the parts and replaced it… very courteous and very professional… highly recommended

By Jeanne Sherer on January 21, 2025 Verified by Google

It was very easy to make an online appointment. Alex, the repairman was punctual and got right down to work. He got the job done in a timely manor and cleaned up behind himself. Very pleasant and professional.

By Bret Sapp on January 20, 2025 Verified by Google

Very knowledgeable. Alex was able to diagnose it quickly and had no issues since then. Highly recommend this company for service and repairs.