By Bassem Abou Merhi on May 21, 2026 Verified by Google

Kelseigh Prosser from Neptune changed my lender updates in minutes after emailing him. Amazing work with you guys and very good service. Thank you. Bassem Abou Merhi

By Linda Riusaki on May 20, 2026 Verified by Google

I couldn't find my check that was mailed to me, even though I had a picture of it in my USPS e-mail. I talked to Edward several times and he was very helpful but the mail is the mail. Sometimes they make mistakes and they sent it to the wrong address. I was a bit stressed out because it wasn't a small check, but my neighbors finally gave it to me after almost a month. I was just glad I had a person looking out for me. Thanks Edward.

By Steven Shoum on February 25, 2026 Verified by Google

I had a great experience working with Vicki Unkrich at Neptune Flood.

She was responsive, professional, and extremely thorough in walking me through my renewal options. Rather than just quoting numbers, Vicki explained the differences in coverage limits and deductibles in a way that helped me think clearly about cost versus risk — especially important in a high-risk flood zone.

She answered my questions promptly, updated my mortgagee information without delay, and processed my coverage increase efficiently. The revised declarations and invoice were sent quickly, and everything was handled smoothly from start to finish.

It’s rare to find someone who combines product knowledge with genuine customer service, but Vicki did exactly that. I appreciate the guidance and would absolutely recommend Neptune Flood to anyone looking for knowledgeable, responsive support.

By MAKo on February 12, 2026 Verified by Google

I had an excellent customer service experience with Eddie Richardson. Outstanding ambassador for this company. I am still in the process of deciding to buy this insurance and he helped me navigate so policy pointers.
From this conversation I got it that it is a cooperative work environment which leads to both employee and customer satisfaction. No pressure. There to help.
Neptune Flood insurance also has a long standing good reputation.

By Melissa Ziegler on January 12, 2026 Verified by Google

Connor was excellent in dealing with I needed to be taken care of in a timely manner. He was very courteous, polite and it was refreshing to deal with him. Don't get customer service like he provided in these times.

By Lisa Carroll on November 26, 2025 Verified by Google

Tremendous thanks to Emory Amir for his phenomenal, outstanding customer service. His professionalism, compassion, patience, and calming clarity transformed a detailed insurance review into a smooth and graciously supportive interaction. He repeated information when needed, explained every step thoroughly, and made the entire process easy, educational, and steady.

His “I’ve got you” illuminating personality made an impactful difference — and you could hear in his voice that he truly did have your back with genuine care.

He is a gracious, highly skilled asset to the Neptune team, and it was an absolute blessing to connect with him and receive such clear, expert guidance on my policy.

Thank you, Emory, for your exceptional service and rare kindness!
Lisa

By Debbie Nelsen on October 31, 2025 Verified by Google

We were able to cancel our flood insurance because we requested a modification of the fema map showing we were in a flood zone . After this process was complete the next step was to cancel our flood policy . Lucas at Neptune led me through the process quickly. With his help it went seamlessly.
I would recommend Neptune to anyone needing a flood policy . Rates are reasonable and customer service excels .

By Jon Berman on October 31, 2025 Verified by Google

I needed to promptly finalize a flood insurance policy with Neptune which our independent agent had chosen and arranged. I received an email from Neptune related to what needed to be completed. However, I had a handful of questions and concerns which were both technology-related and fact-related (confirmation of information provided by our agent). So I responded to Neptune's email by asking that someone call me (I'm sick of back-and-forth emails). I received a quick response (not an automated response!) from a real human - Eddie Richardson (with a phone number). I called him and reached him. This gentleman is a good listener, a good communicator and knows his business. He understood all of my issues (a couple of which were unusual), and he patiently and effectively found a solution to every one of them (note that I am thorough and detail-oriented). It took a few calls before I got my agent to correct some items, and his follow-up was quick and flawless (a true professional). Bottom line is that I succeeded in getting the policy finalized on a timely basis thanks to Eddie Richardson. I can state with confidence that I could NOT have gotten it done without him. If I was putting a team together, I would want him on my team.

By jdlmnz5 on October 16, 2025 Verified by Google

I Called to Make a Change on a Current Policy that I Have with Neptune Flood. I Spoke with a Customer Service Representative by The Name of "Eddie Richardson" that Was Extremely Helpful and Very Informative. He Made The Process Very Smooth, and Answered All of My Questions with Great Detail and Patience..... Thank You Eddie.

By Michael Lynch on January 16, 2025 Verified by Google

*Edit* Since Neptune was kind enough to respond to this review, yes our account manager did reach out to us finally 3 months later and after several complaints with the BBB and on social media. He relayed no information other than they would be processing our payment "soon". That was a week ago, still no actual movement.

Our home flooded during Hurricane Milton, we filed a claim two days later. While everything started out smoothly, it has turned into a disaster. After the adjuster came and made his report, we have heard nothing. We have been forced to pay out of pocket for our home repairs, when we ran out of our savings we were forced to take on a high interest personal loan. It has been 3 months and we still have not heard a word regarding our claim. I have called, I have emailed, every single week. No response. If you to would like to spend the holidays in financial ruin, it’s a great flood insurance provider. If this doesn’t sound like a good time, I might try someone else.