By SSB3 Fee on October 2, 2026 Verified by Google

I want to thank Shaz for the tremendous help he gave me. Thanks for your cooperation and patience. I will definitely recommend this total wireless location to anyone.

By Patti Turner on March 19, 2026 Verified by Google

Stopped into this location for a phone. I'm elderly and I just want to say that Nicole and Shaz were so nice and helped me with everything. I really appreciated the customer service, it's the best I've had in a long time!
If you need a phone and really good service you should come here. Thank-you guys for everything

By Shane Wisotzkey on March 14, 2026 Verified by Google

Great location! Shaz and Nicole were very knowledgeable and so helpful. The service is amazing as well. Haven't had one issue. Thanks guys!

By Deborah on February 9, 2026 Verified by Google

I am writing to share my poor, fustrating experience that demonstrate incomptetence or lack of care purchasing a Samsung Galaxy A17 5G switching from another provider.
I first spoke to Shaz last week who was so professional, knowledgeable, welcoming friendly, genuine.
He wrote down the exact price what everything would cost.
I went back to total wireless at the Valley Mall in Hagerstown, Md today Monday, Feb 9, 2026 around 12pm looking for him.
What a disappointment!
New person Bianca wasn't knowledgeable, rushed me, didn't want to help me setup my phone, couldn't answer my questions. maybe she needs more training, not to tap her fingers with impatience,
I was so upset. She didn't give me a receipt I paid almost $73 cash money. $50 bill, (2) $20's and a $5 dollar bill.
I don't know anything about the coverage, NOTHING at all.
I would like to get a receipt, returning tomorrow (Tuesday, Feb 10, 2026).
Soon as I can I definitely will be changing from total wireless.
I am going to call the corporate office put in a complaint!
Before I left the stand, had no cases to protect or screen protectors for my phone for the 17 or screen saver.
I had to purchase a case and screen protector from another place in the mall.
Guess what she was so patient, kind, very help, found a Samsung 16 case, screen protector that fit perfectly.
total wireless worker Bianca didn't even attempt to help and see if it would fit.
She called the manager Shaz and asked questions, even about the Sim card, her inability to resolve any issues..that's ludicrous. Before I could get out the mall she was on the phone with Shaz the manager..that's crazy give me a chance to leave first.
I called him after arriving at work, few times never answered.
What kind of customer service and business is that!
I will never ever refer one person to total wireless in Valley Mall, Hagerstown, MD.
Disgusted first time customer with total wireless at Valley mall.

By Stephen on November 12, 2025 Verified by Google

Ten stars 💫 to Chastity and MariJane. Customer service amazing 🤩 . Very knowledgeable! If you Wana know how you can save, come here. Great deals! 2 iPhones are less than 250 dollars!! The phones are FREE, you pay for the service plan. iphones are an easy 300-400$ saving when you port your number over. SERIOUSLY!! CHECK OUT!!

Stay blessed ✌️