By Richard Keating on July 27, 2026 Verified by Google

For a credit union they charge for everything opposed to Navy federal credit union they printed out all my statements and check copies for nothing NAE wanted $5 a check copy. Terrible customer support

By Johnathan Wright on April 11, 2026 Verified by Google

Daniela Cooklin treated with the upmost disrespect. I could not believe her unprofessionalism. She used highly offensive language and made several false accusations. I can not believe she is a representative of this company and I will no longer bank with them at all.

By Jesse Gilliam on February 9, 2026 Verified by Google

By far the worst bank I have ever dealt with. They won't take a payment with my debit card from Capital One, a credit card, nor will they accept an ACH transfer. I was told that my card bank had to figure out it out and if the payment was more then 30 days late it would be sent to legal. Was advised to go to another bank because they could not figure it out.

By Deb Kitt on December 20, 2025 Verified by Google

I am always impressed by NAEFCU. All the employees are especially kind and supportive and extremely helpful. I have become very fond of Stacey at the drive thru because she is always happy to see me with a smile! I especially am very happy with the office manager Nicci Nortonen who is ALWAYS HAPPY TO SEE ME. I in turn happy to see her! Love this credit credit union and it’s employees!

By K B on November 12, 2025 Verified by Google

Never in my life have I dealt with a company that has an email address. But never and I mean never replies to them. That alone makes me regret ever dealing with these people. How hard is it to reply to an email. Especially when it's your job! Everyone doesn't have time to sit on the phone all day waiting for someone to help them. That's one issue with their online "services" These ppl really need to step into the 2000s..