By muneeb102 on August 23, 2026 Verified by Google

WORST CUSTOMER SERVICE .. I am writing to report a serious issue with the service I received today. I attempted to order the $2.99 mini Cinnabons deal at the counter. The employee working the counter refused to honor the advertised deal, charged me for two water cups instead, and threw a single Cinnabon into the box. While I asked him for 6 small Cinnabons

The employee’s conduct felt discriminatory and completely disrespectful. I request that you review the security footage from this time to verify the incident. Please take immediate action regarding this staff member, as this behavior is entirely unacceptable for a customer-facing role.

By Emad Kawar on May 15, 2026 Verified by Google

Very delicious Cinnabon roll, excellent coffee

By Shanaid Stephens on November 21, 2025 Verified by Google

What’s the point of opening at 10 if NOTHING is ready? I came before work & they told me 30 wait. Who has time to wait? Get it together! I literally waited for 40 minutes. There were 4 workers. There is no reason why stuff isn’t done.

By Joey Lange on July 12, 2025 Verified by Google

Where are you supposed to sit and eat this stuff? Doesn’t make any sense on how this place offers this messy desserts but don’t got anywhere to sit. I bought the, Oreo Cinnabon, and threw it out. What a waste! I also was looking for the, Cookies and Cream Chillotta, and I didn’t see it on the menu. The staff also kept calling people to the front to order before even getting a chance to speak! Horrible service and menu!

By Victor Thomas on May 17, 2025 Verified by Google

Cinnabon at the Galleria Mall is the best! Freshly baked Classic cinnamon rolls are my favorite. What's yours?