By Леонид Семенов on September 9, 2026 Verified by Google

I had an extremely disappointing experience with Best Buy.

I ordered a laptop worth about $2,500, but instead received a Lenovo laptop worth around $200. The shipping label and tracking number matched my order, yet the item inside the box was completely different.

When I went to the store to resolve the issue, the staff refused to accept the incorrect laptop, leaving me without the product I paid for and without a clear solution. As a customer, I expected Best Buy to take responsibility for a shipping mistake and help resolve it promptly.

I hope this issue is escalated and handled fairly, because this experience has been frustrating and has significantly reduced my confidence in ordering expensive items from Best Buy.

By David Vance on May 30, 2026 Verified by Google

I have attempted to deliver a drop and hook to this place 3 times and the will not accept delivery. They have rescheduled my delivery from Friday to Monday and now to Tuesday . Drivers stay away as their corporate office has way to much control over what local locations are allowed to do. I will not only refuse to move anymore freight for bestbuy but I will be calling for a driver and a store boycott. They care nothing about those just trying to make a living.

By Oscar Miralles on April 7, 2026 Verified by Facebook

Horrible packaging from this facility. I ordered some collectible items from best buy online and they shipped it in a paper bag envelope. No bubble wrap no protection. You would think that they would atleast put the items in a box that would protect the items. I called and complained about the situation to best buy customer service. The customer service rep was extremely nice and said she would have the items shipped again but this time well packaged. 4 days later I received the new package the same way the original one was packaged. This time the items came in in worse condition than the first. This is extremely frustrating and very unprofessional. Best buy needs to step up their shipping quality!

By Michael R. on October 29, 2025 Verified by Google

I had a problem with the Best Buy store accepting a return of a defective TV. The store refused to take it back. I took it back to the warehouse return center. A wonderful member of management by the name of Laura Nix helped me by accepting my return and made sure u

By Jparks27 on March 4, 2025 Verified by Google

Ordered a $440 dollar Asus wifi 7 router and Best Buy didnt even put it in a box. Just slapped a shipping label right on the router box and sent it off. It showed up at my home with a damaged box covered in dust. Luckily it wasnt stolen while it sat on my porch right out in the open.