By Brother on April 20, 2026 Verified by Google

Do not use this people for the interlock there customer service ,customer sucks the machine beeps every 15 minutes and when is time for the to send the Papper work to dmv to certify that you have installed the machine the will take for ever it took them more then 2 months to send the papperwork that dmv needed for them to send me my license try anyone else but this people and if you try to get a hold of customer service is gana take for ever for them to get on the phone

By Rachel B. on February 14, 2026 Verified by Google

generally pleased with smart start as they seem to be one of the more affordable options. however, i am disappointed with their customer service and sales team. it is hard to get ahold of someone. when you do, they transfer you a million times. when i enrolled with smart start i was told my first month of fees would be waived, if i signed up before 12/31, which i did. when i had the device installed, i called to confirm this promotion would be applied. the man who helped me was very nice but said there was nothing he could do since i was not provided a code. he would have to elevate to management. i am sure no one will get back to me bc no one responds to emails. it’s upsetting bc they should be aware of what their sales people are promising over the phone. if they are not going to follow through then shame on them! it should be documented properly as they record your phone calls! please note this does not reflect on the place i went to have the device installed. they were great and very knowledgeable. this solely applies to the vendor smart start.