By Lawrence Feldner on June 26, 2026 Verified by Google

Everyone behind the counter seemed confused about how everything worked. Ordered one donut and a coffee. They gave me the wrong donut. Found that out when I got to my gate. Don’t take a bad job if you’re just going to do a bad job.

By John Pause on April 10, 2026 Verified by Google

Bought a Boston Creme and Sour Cream Donut with a chocolate milk. There was no creme in the Boston Creme. The Sour Cream was at least 2 days old it was so dry and the milk tasted like badly flavored water.

By Karen Grace on April 6, 2026 Verified by Google

Worst Dunkin I’ve ever been to. Don’t take rewards or order on the app. Ordered at the kiosk and wouldn’t take my card or any other card. Ordered at the register after waiting in line and got my doughnuts but not the black coffee. People who ordered ahead of me at the kiosk don’t get the doughnuts they ordered because I took the last chocolate glazed (ordered after them). It was 7:45 in the morning and they were out of one of the most popular kinds and most others too. Had to wait 15 mins for black coffee and we were told the wait would be 15-20 mins after ordering. It’s an airport so I’m sure some couldn’t wait that long. Very poorly managed. Apparently I should have read the reviews first and waiting for coffee on the plane.

By Patrick McAlee on March 13, 2026 Verified by Google

Workers need to quit carrying on unprofessionally and focus on orders. They had 3 empty coffee containers that could be brewing but they didnt want to interrupt their screw around session. Stop the giggling and goofing around. This is a business, not highschool. Very slow on orders. because of it. 15 minutes and counting for a nothing special regualr coffee. I wont be back. Manager should be fired. Should have kept starbucks here

By Yep Pers on February 26, 2026 Verified by Google

The amount of business this place is losing due to lack of workers must be mind boggling. Why the owner of this Dunkin doesn’t realize this is equally as mind boggling.

Dozens of people, including myself, looked at the line and kept walking. Imagine this occurring minute by minute, dozens, hundreds of people keep walking, revenue missed because Dunkin’s customers are going to other businesses because no one wants to wait 30 minutes for a coffee and food.

They don’t even accept orders at this location on the Dunkin mobile app, which I tried to do, because I figured the line at Dunkin would prevent me from getting my order.

The extra $13/hour this owner would pay for another 4 employees would be made up within 5 minutes with all the missed revenue walking by. After that is all profit. Money!

Hire more people to staff the CVG B12 location. If you can’t accept mobile orders it’s because you are understaffed! Hire more people!

Hire more people!!!!