By Bohdan Romaniv on June 18, 2026 Verified by Google

BE AWARE BUYING A CAR THIS DEALERSHIP

I purchased a 2023 Certified Pre-Owned Subaru Ascent with 30 k miles on May 12 2026 from this dealership, and after owning the vehicle for about one month, I began having concerns with the brakes.

I reached out to my salesperson, Mark, and explained my concerns. We agreed that I would take my Subaru Ascent to the closest Subaru dealership near my home to diagnose the brake issue.

The Subaru dealership in Dover, Delaware replaced the front brakes under Subaru’s extended warranty/service program. This raised additional concerns for me about why the front brake issue was not identified before the vehicle was sold during the CPO inspection.

I was also told that my rear brakes were recommended for replacement. I had driven only approximately 2,600 miles since purchasing the vehicle. My rear brake pads were already at 4 mm, which is very concerning to me on a vehicle that was sold as Certified Pre-Owned. My rear brake pads and rotors remain a concern, and this dealership has refused to replace them. I was told it is normal wear and tear.

Based on the dealership’s records, my rear brake pads were at 6 mm at the time of sale. I understand that brand-new rear brake pads are typically around 8 mm. According to the Carfax and what I was told by Mark, the rear brake pads were original from the manufacturer. In other words, the previous owner drove approximately 30,000 miles and the rear pads went from about 8 mm to 6 mm, but after I drove only about 2,600 miles, they went from 6 mm to 4 mm. That does not seem normal to me, and I requested a written explanation.

I raised this issue with General Manager Dave Kopew and asked for a written explanation as to why the dealership is refusing to replace the rear brake pads and rotors, but I have not received any written response. He only wanted to discuss it by phone. We did speak by phone, but the conversation did not go well. Dave ended the conversation by saying, “This is not going anywhere.”

During my conversation with General Manager Dave Kopew, I also brought up my concerns with the finance process. During the final signing of the paperwork, I noticed what I believed were unexpected additional fees included. Dave acknowledged that this can happen because of different fees in different states and counties, and I live in Delaware. On top of that, my credit report was pulled twice, and I was not informed beforehand that there would be a second credit inquiry.

I believe customers should be clearly informed about all fees and any credit inquiries before they are processed.

A Certified Pre-Owned vehicle should give the buyer confidence that important safety-related items, such as brakes, were properly inspected, documented, and disclosed before sale. Unfortunately, the overall buying and follow-up experience has left me very disappointed and concerned.

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By Chris B on June 4, 2026 Verified by Google

A really great car dealer, friendly and very easy to deal with. I bought a car from them and am very happy with it. I would definitely recommend this business.

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By Jessica on June 3, 2026 Verified by Google

Had a great experience at Faulkner Subaru!! Everyone was friendly -- Chris was awesome -- very knowledgeable and helpful, and made the entire process easy and stress-free, especially for an out-of-state car purchase. He took the time to answer all my questions and never made me feel pressured. I really appreciated his professionalism and excellent customer service. Highly recommend asking for Chris if you're shopping for a vehicle.

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By Alanna Dent on May 16, 2026 Verified by Google

I had a really pleasant experience at Faulkner Subaru. My sales associate, Bryce was friendly but not overbearing. He showed me every detail of the car, and explained the value proposition of both the vehicle and the dealership. He was very quick and transparent with pricing and wanted to ensure I understood every aspect of the transaction so I could feel comfortable and confident in my purchase. While the car itself ended up not being the right fit for me, I had a wonderful experience and have already shared Bryce's business card with a friend.

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By Keith on March 9, 2026 Verified by Google

Recently bought a 2026 Outback from Faulkner. Overall it was a good experience. Salesman Drew was friendly, informative, and helpful. He was a pleasure to work with. Financing was painless. They didn't try to sell me third party warranties, which was a pleasant suprise. I have previously bought 2 Subarus from a different local dealer, and I can say for certain, that the experience was better at Faulkner. For anyone searching for a Subaru in the Lehigh valley area I would recommend Faulkner. Also, the 2026 outback is amazing! I highly recommend trading up for it!

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By Diego Munoz on December 2, 2025 Verified by Google

I LOVE EBONY!! She’s my Subaru crosstrek 2025 that ESTEBAN ESCOBAR

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By Katie Wiley on November 27, 2025 Verified by Google

Fantastic. Leased a Crosstrek yesterday with a great Black Friday deal they had running. Mark was our sales representative and he was so helpful and informative. Mark made sure to go over all of the features in the car and showed us some very cool features that we had never heard of! The whole experience was very pleasant and smooth. Kudos to the detail guys too, they did a great job. Very happy!

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By Tom Rieger on November 5, 2025 Verified by Google

Fantastic experience with Chris S!

Chris was absolutely awesome to work with. He took the time to help us find the perfect car and made the whole process smooth and enjoyable from start to finish. We ended up with a gorgeous 2025 Crosstrek in Sun Blaze Pearl, and we couldn’t be happier!

It’s clear that Chris truly cares about his customers and loves what he does. His knowledge, patience, and positive attitude made all the difference. Highly recommend working with Chris if you’re looking for a new Subaru — you won’t be disappointed!

Thanks again from Tom & Lauren! 🚙💨🌞

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By Mark on September 8, 2025 Verified by Google

The work was performed was good. The staff was friendly and professional. I expected my car to be finished in the afternoon. I did not receive notification when the work was complete. I decided to drive over with the expectation it would be complete and it was. I should have been notified but was not.

I believe Faulkner is the best Subaru dealer around. We have nothing but positive remarks for the sales team. We will be back for our next car purchase.

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By Christine & Mitchell Krueger on September 5, 2025 Verified by Google

I purchased a 2019 Ascent in 2018 and unknowingly received a lemon. By 20,000 miles I needed a new transmission. Anything and everything that could have gone wrong did. 3 transmissions, countless radios, battery, sunroof, a/c, bushings, shocks... the list is endless. Everytime my car was in for service they had it at least 30 days.

Subaru stood by it's product and gave me a 100, 000 mile warranty! When my car was in for service they always gave me a loaner. Zack in service was amazing and is detail oriented. We kept the car for 7 years.

We just bought a 2025 Ascent Onyx Touring edition. Zack assured us the problems have been worked out and fixed. The sales process was easy and fast and we're very happy with the car and the new location of the dealership!

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By Jessica Diehl on September 2, 2025 Verified by Google

My Forester was aging and the service declined at the dealership I’d been loyal to for many years. I spent about 8 months looking (and test driving) off and on to decide on my next vehicle. I finally landed on an Ascent but the trim and color I wanted was at Faulkner in Harrisburg. I called and luckily ended up working with Dylan. He made the entire process easy, minimized stress, and made pick up my car even fun. He was the first salesperson in my search who never treated me as less than or made any negative comments since I was shopping as a female on my own. He was tremendously respectful, knowledgeable, and all around awesome human and salesperson. I have already passed along his name to three people because the experience was so outstanding. Thank you Dylan for making this so easy and getting me the vehicle I wanted and love!

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By Jessica Marie on June 17, 2025 Verified by Google

My husband and I purchased 2 new Subarus here within 2 months of one another. Both times we worked with Drew as our sales person. He was attentive and took care of us efficiently. Ziad the manager was phenomenal in getting us taken care of quickly. Edwin in finance was very informative and got us in and out within an hour both times. Highly recommend the Faulkner dealerships especially their Subaru location. Since our purchases we have had 2 other family members come here and leave with the same experience!

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By Mike Kaspar on March 26, 2025 Verified by Google

Faulkner Subaru entire team was excellent to work with, and Drew, salesman was professional, efficient and attentive. I came from out of state and drove 2 1/2 hours to arrive and have everything ready to sign and be on my way. Drew had realized that I needed the front license plate being I am from MD and PA they are not needed. He took it immediately back to service to have it installed professionally. Every person I came in contact at the dealership with was friendly and professional. I highly recommend this dealership, and other dealerships need to follow their model in how to sell you a vehicle with making it easy and effortless. Oh and I am LOVING the 2024 Subaru WRX!

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