By Michael Lee on August 27, 2025 Verified by Google

Very good company and great service

By X X on March 26, 2024 Verified by Google

Poor communication.

Did not tell me the scale had to manufactured. Lead time was long so I ordered from someone else with the intention of cancelling. The scale then arrived very quickly and I asked to return it. They did not respond.

By Deena Branson on February 26, 2020 Verified by Google

The customer service I received from Penn Scale Manufacturing was above and beyond. I ordered a 5lb scale when it arrived it needed calibration. I called they for help and they got the manufacture on the phone to help. When that did not solve the calibration issue they said they would send a new one out, 3 days later it was here. The way they took care of the issue made me feel as a customer that I was valued.

By Reid Krueger on September 25, 2017 Verified by Google

AMAZING COMMITMENT TO BUSINESS INTEGRITY!!! I was searching for a replacement for a scale that died on us. Penn Scale's website showed a considerably better price than I could find anywhere else. After a few emails exchanged with Mike, he uncovered that there was an error in the price displayed on the website. HOWEVER Mike all but insisted on honoring the erroneous price for me, based on Penn Scale's business principles. Additionally, when I asked about shipping charges (leaving hi an opening to inflate shipping to cover some of the loss), Mike only asked for $15 . There's no question that if I need a scale in future I'll be back, or if I run into anyone looking, I will be promoting Penn Scale. Thanks for being honorable in business. Reid

By Denise McMahon on April 6, 2016 Verified by Google

Ordered a hanging scale for our kitchen. They are wonderful to work with. Service is great.

By Ben DiPietro on February 4, 2014 Verified by Google

Went to buy a blue vintage bakers scale. Great product and service!