By Micbael Maurer on September 6, 2026 Verified by Google

Allen answered all my questions wonderfully. Thanks to him I gained important to me knowledge on heat pump systems for a possible new addition. He also gave me knowledge on air filters plus answered many more questions I had. Next year for my heating unit maintenance please send me Allen again.

By Peggy Fuqua on August 26, 2026 Verified by Google

Allen did a great job servicing my AC. The thermostat needed to be replaced and the annual AC service needed to be done. He was professional, knowledgeable and friendly. He walked me through the functions of the new thermostat so I would understand how it operates. I was very pleased with the services provided.

By Victor Nevarez on July 31, 2026 Verified by Google

Comfort Alliance is an amazing company! We’ve had nothing but great experiences with them over the years, and their customer service and technicians have always been top-notch.

Our technician for this year’s annual AC maintenance was Cody, and he was outstanding. He was friendly, down-to-earth, and incredibly easy to talk to. What really stood out was how educational he was. He took the time to explain how to get the most out of our AC system and shared helpful maintenance tips that we never would have thought to ask about. He answered all of our questions and made sure we understood everything before he left.

It’s rare to find someone who is not only knowledgeable but also genuinely enjoys helping customers learn. Cody made the entire service visit a great experience. We highly recommend Comfort Alliance and especially Cody if you have the chance to work with him. Thank you for the excellent service!

By Timothy McWilliams on May 19, 2026 Verified by Google

Original star rating : 3

Edited after corrections: After the install and speaking with the lead installer, the issues below have been addressed and fixed. Jeff was very professional and made sure all my concerns were addressed. I'm satisfied with the outcome and would recommend them in the future.

Original review:
I recently had a new heat pump, air handler, and thermostat installed. Everyone I worked with was very friendly and professional.

That being said, on the original day of install which was a Monday, they didnt show up. I called and left a voicemail asking what's going on and received a return call about 30 min later saying both of the installers and the dispatcher called out sick. Could they have been actually sick, sure. But my main issue after the phone call was the feeling that no one would have have reached out and informed me that they weren't coming if I didnt call. Especially after we made accommodations for the install to take place.

The new install date was moved to the Friday of the same week. They showed up withing their givin window of 7:30-9am and work till around 5:30pm. My wife was home and said they were nice and respectful, especially since she was working from home

More of my issues arise as I inspect their work after they leave, and they left in a hurry.
Starting outside: The insulation outside the house from the heat pump to the crawl space looks terrible, they left screw holes unsealed from the old wiring, the left trash and parts laying around, the left a dewalt drill in my driveway as well as a tool case on my deck.

Inside the house I will say the new thermostat they installed looks great. But the did leave a bit of a mess on the floor from some duct sealant and a disorganized pile of paperwork left on the counter. I also found the plug of where they hole sawed through the floor just chilling on the rug as well as the saw dust made from drilling just sitting there. They also didn't seal the floor well as I can see into my crawl space. I haven't checked the crawl space yet but i have a feeling there is going to be something I dislike down there.

All in all everything seems to work, though after spending $17k i dont have the warm and fuzzies. I may just be being nitpicky but after spending that much money I think I'm allowed to be a little but. I feel like they did the work but didn't have the attention to detail I expected from highly rated costco installer.

By Jim Scharf on March 13, 2026 Verified by Google

David and his crew did an excellent job installing my furnace and heat pump. It was a very clean and professional installation. David and Juan are very thorough and conscious. They take pride in their work. Thank you!!