By ROB B on September 4, 2026 Verified by Google

It's ok well I can't speak for the whole entire menu but for the cheese pizza slices and fries were ok I tried once,I say customer service could've been abit better at times on a few occasions some associates acted like they had an attitude for whatever reasons etc.I will admit though I haven't been there in years now since 2022 so hopefully thing's have improved alot more and gotten way much better overall.

By Ronique Johnson on July 3, 2026 Verified by Google

I ordered a pizza from Pizza Nova, but when I started eating, I realized they had made the wrong one. I called right away, and the employee told me to bring it back. I explained that I was already running short on time and couldn’t immediately turn around. Instead of trying to work with me or offering another solution, she simply hung up on me.

I was upset, but I still made the effort to return the pizza, even though it caused me to be late. Mistakes happen, and I understand that. What disappointed me wasn’t the incorrect order…it was the customer service. A little patience, professionalism, and willingness to help would have made a big difference. Never going back

By Tionna Strahan on December 15, 2025 Verified by Google

zero out of 5 stars don’t eat here ever, First off when i called to order my pizza the lady answered and just said pizza nova and not “hi” “pickup or delivery” nothing like that and asked me what toppings i wanted after i already told her all pepperoni half jerk chicken and half sausage and i received regular chicken and to top it off I found hair in the pizza and i ate some before i even realized I had to spit it out and throw me and my nieces pizza away.

By Pamela King on December 3, 2024 Verified by Google

10/10 I do NOT recommend. Absolutely not. My husband and I ordered four pizza slices and two regular fries with two sides of BBQ sauce. Today was 1.99 pizza sale - so we went ahead and tried them. Upon arriving to the location - we were greeted with mediocre service - specifically from an older lady at the front counter. She seemed as if we were a bother to her - while asking questions because this was our first time here. We ended up ordering the four slices of pizza and inquired about the fries as they have so many different items on their menu - so it was too difficult to find. She informed us that the fries would be 3.95 for a regular fry (which we had no idea what that meant). Anywho - we said okay and asked if it came with anything like mild sauce as we do live in Chicago and that sauce is kind of a staple. However - she replied in a nasty tone that we don’t serve that. As if ‘that’ was unheard of or uncommon. My husband proceeded to ask for BBQ sauce instead - she responded that it would be 1.00 per cup. Now - we’re already paying four dollars per fry - I would think SOMETHING comes with the fries outside of the little packets of ketchup offered. Our total came out to be around 20.68 - as we were charged additional for using a debit card. Once arriving home - we unwrapped the pizzas as they do not come on plates or anything - just paper wrapped around the pizza and our two LESS than small fries for 3.95. The fries taste old - it tastes as if they were dipped and cooked in old grease. They were horrible and hard. The pizza was disgusting. It has a before and after taste and the cheese tastes a bit off. The cups of BBQ sauce is also bad - as it does have a tangy flavor that makes the sauce taste extremely bad and bitter. I would not recommend. If you all are looking for a nice pizza place on the south side or far south side - I would recommend Phil’s pizza for whole pizzas or Hienie’s Shrimp House on Torrence Avenue. They sale THE BEST PIZZA SLICES as well as whole pizzas. Their fries are also crinkled with mild sauce and seasoning. As far as this place - if you’re looking for something in the neighborhood with horrible customer service and bad food - by all means - visit them.

By derick on December 3, 2024 Verified by Google

First time trying this place:

- Pizza was $2 (regular $3) per slice which is a great price for slices in the nearby neighborhoods. Pizza itself tasted like it had spaghetti sauce. Not a fan of the pizza itself but the price was good for the size.

- Fries are $3.95 for (regular) which is the cheap size. The Fries were tiny for that price I had to pay and they tasted like old grease. They don’t sale mild sauce but charge $1 for bbq sauce. So I paid 4.95 for a tiny bag of old grease fries.

- The BBQ sauce was not good. It tasted like 2 or three sauces mixed together.

- the restaurant is clean which is great but the older lady at the counter had a rude disposition to her. I felt like I was inconveniencing her anytime I asked a question as this was my first time here.

I won’t be back here.