By Tyler Enoch on October 21, 2026 Verified by Google

Having worked in a Harris Teeter at the Customer Service desk and knowing the companies policies on customer service, it's very disappointing to move and this be my store. Aside from the cashiers being extremely slow and set in their own paces, whenever lines back way up, extra checkout lanes were opened to help kill the wait. Instead, here, they just double up the people at the 2 registers to try and help with bagging. That doesn't help the lines. I've been using this specific store for about a month and the experience has been so negative with the front end that I'm really looking to go elsewhere, which is a shame. Leadership needs to find a way to correct the long wait at the front.

By NYC Gal on September 9, 2026 Verified by Google

I don't grocery shop at Harris Teeter, but on this day, I had a craving for their 8 piece fried chicken (hot foods)
The problem is, there are several Harris Teeters within a few miles of each other and I got confused as to which one
actually has the fried chicken that is prepared with care and tasted great.

I picked up a bucket here around 11:45 am hoping to satisfy my craving.
Taste: The chicken was soggy and tasted like burnt grease.
It was the absolute worst fried chicken I have ever tasted. Obvious to me it was not prepared properly.

I spoke to a manager and he did offer me a refund which I declined.
The same manager said "Oh, I got a bucket at 1:30pm, and it tasted great!"
I took note and officially marked the Southern Walk Plaza Harris Teeter off my list for the fried chicken bucket.
In case anyone is wondering, I did figure out later in the day the HT store that makes excellent fried chicken.

By Dennis Truong on August 19, 2026 Verified by Google

I want to start by saying that all of the other employees I interacted with were great and handled the situation appropriately. They were polite, helpful, and explained that the issue was simply that the system could not scan the type of ID I had.
Unfortunately, the customer service manager—or whoever the larger woman working in the customer service room was—is a completely different story.
I was trying to purchase DayQuil, and I didn’t have my physical ID with me. That was my mistake. I normally carry my government-issued mobile ID now, but I now understand that Harris Teeter does not accept mobile IDs for this type of purchase. At that point, the situation could have ended with a simple, “Sorry, but we don’t accept mobile IDs.”
I then found another DMV document I had with me and asked the woman in customer service if it was something I could use. Instead of simply getting up and addressing my question, she responded from her chair with a very snarky and confrontational attitude. She started calling several other employees over, asking what I was trying to purchase and what was going on. I told the other employees I was trying to buy DayQuil.
She then, still from the back of the customer service area, very confrontationally said, “No.”
I simply said, “Okay, I’ll come back later if I can get my physical ID.” At that point, she continued calling other employees over to check the situation, to the point where it felt like I wasn’t even being allowed to simply leave and come back another time.
I had no problem with being told that my ID could not be accepted. That is completely understandable. What I did have a problem with was the attitude and the unnecessary escalation of what should have been a very simple interaction.
Every other employee handled the situation perfectly and simply explained, “Sorry, our system just can’t scan that type of ID.” That’s all it needed to be.
I hope Harris Teeter management takes the time to properly train whoever is managing the customer service area box room on how to de-escalate situations and communicate with customers professionally. A customer asking a simple question should not turn into a confrontation or a power struggle.
Again, the other employees were great. This review is specifically about the way this particular customer service manager handled the interaction.

By James Hutchison on August 6, 2026 Verified by Google

We just had great help with the self service checkout at this Harris Teeter. Brenda saw that we were having some problems of our own making and very cheerfully and helpfully stepped in to help. After our watermelon overturned a bag, she helped us get it all off the floor and back in the cart. And when we then, absorbed with reliving our clumsiness, walked off without running our charge card, she found us in the parking lot to clear it up and signed off on our ticket — all with grace and a great smile.

By Mustafa Harbi on December 17, 2025 Verified by Google

Harris Teeter in Broadlands, Ashburn is a very well-located, clean, and pleasant grocery store. The location is convenient and easy to access, with a well-organized layout that makes shopping smooth and comfortable. The store is always clean, bright, and well maintained, which gives a great first impression from the moment you enter.

What truly stands out is the staff. The employees work with great energy and coordination, almost like a team of birds moving in harmony. They are active, attentive, and always welcoming, creating a friendly and positive shopping atmosphere. Shelves are well stocked, products are fresh, and assistance is always available when needed.

Overall, this Harris Teeter offers an excellent shopping experience thanks to its cleanliness, great location, and outstanding customer service. Highly recommended for anyone looking for a high-quality, pleasant, and efficient grocery store in Ashburn.