By Jeff Slack on July 25, 2026 Verified by Google

Diehl Toyota of Wooster???? Well when it was Firelands Toyota of Wooster It was better! Before that it was Toyota of of Wooster which was good. Before that it was Ferris Toyota and they were great!!!! Now diehl Toyota is CRASHING down hill AGAIN. THEY SAID THEY WILL CALL YOU BACK WHEN YOU LEAVE A MESSAGE FOR A PERSON. YEAH RIGHT!! DONT HAPPEN AND GIVE THE OLD RUN AROUND!!! They Don’t call you back etc… WANTED TO STAY LOCAL BUT IM GOING TO TOYOTA OF NORTH CANTON. EVERYONE SHOULD BOYCOTT THEM AND GO TO NORTH CANTON THAT TREATS YOU LIKE YOUR A PRESIDENT OR JUST THE AVERAGE PERSON.AND THEY HAVE TOYOTA TECHNICIANS ON EVERY DAY EVEN SATURDAYS . Diehl doesn’t!!!
THUMPS DOWN 👎👎👎 ON DIEHL TOYOTA OF WOOSTER THEY JUST DON’T GET IT!!

By rochelle st.clair on July 12, 2026 Verified by Google

I am so impressed and beyond satisfied with this dealership! I am happy I landed here to make my purchase! My salesman Braydon was beyond great! He was professional, kind, informative, knowledgeable and personable! I felt as if I was buying from a friend. I can’t forget Bob the manager and Aaron in finance, who was also kind and personable, all around very nice people who really work on your behalf to make sure you’re a happy and satisfied customer! It was an hour drive from my home to Diehl but it was so worth it and I’m so happy with my purchase!! Thanks Braydon and Diehl Automotive!!!!

By Chance Ennis on June 10, 2026 Verified by Google

Had a very good experience! I bought my 21 jeep wrangler from Ian but the whole staff pulled together to make sure I left there happy. Highly recommend them. They recently switched from firelands and for being short staffed and under new management they made deals make sense! You guys rock 💪🏼

By B Thomas on June 9, 2026 Verified by Google

Potential customers should be aware that this dealership is now under different ownership than the one that earned many of the older positive reviews. Based on my experience, the customer service, communication, and overall business practices did not reflect the reputation shown by past reviews. I encountered significant issues after my purchase and received very little follow-up or support when trying to address them. I would encourage buyers to consider recent reviews carefully rather than relying on the dealership's historical rating.

By Haseeb Nawaz on June 1, 2026 Verified by Google

Believe the bad reviews. Rude racist and disrespectful. The worst dealership (and also human) experience Ive ever had.
I was wrongfully accused of committing a CRIME???? and then disgracefully kicked out of the dealership after driving 4 hours from NY state to purchase a car.

Bob Mchue the sales manager is one of the worst human beings I've ever had the displeasure of interacting with. I had made a deal to purchase and trade in my car with him. Went through all the proper channels, discussed all the out of state purchase laws with him in DETAIL, had everything organized and was making a 8hr round trip in one day to get this car i had been searching for, for months! On the day of, sitting in the office with my cashiers check, i was told my license (which they already had pictures of AND approved) was unacceptable. For context (a simple google search can back this up), in NY state when u change addresses within the state you do not need a new license, you simply write your new address on the back of the card and report your move to the DMV, which I did. They called this a FELONY and accused me of being a criminal even after I had explained the laws in NY. I was so confused and dissapointed and tired from my drive, I would've done anything to make the deal work out. I offered additional IDs, additional documentation, ANYTHING to prove I had no ill intention and it is simply a misunderstanding on their part about the laws in NY state. But Bob REFUSED to hear me out even for a second. Wouldn't even let me get a word in. It got to a point where I had simply just wiped the temporary marker off my license and begged them to reconsider (even though I did NOTHING wrong) and Bob proceeded to threaten to call the cops on me? He began raising his voice and saying he didnt wanna argue, even though I wasnt arguing, not once did I yell or curse.

I am an honest and simple man that just wanted to purchase a new and comfortable car for my growing family. Instead of coming home to suprise my family with a brand new vehicle, I left disgraced and tired. I have never been treated so poorly ever in my life. A simple background check would prove I am not a villian, I have never done anything wrong ever in my life. In that moment after 4 hours of driving and my family so excited waiting for me to come home, I wouldve done anything, even paid more money if they wanted, but no. Bob had decided I was a criminal and he was going to treat me like one from the get go.

The whole interaction made zero sense. I hope toyota reads this and I will be filling a corporate complaint.