By Bryan Gaj on February 19, 2024 Verified by Google

Do not recommend, time wasted and run around excuses to gaslight me, attempting to make me the person at fault. I scheduled an appointment for a commercial 8 hour, $2,000 dollar job at 8am February 19th. We scheduled it via email and phone the week prior with an office manager. The morning appointment did not show up on time. I call at 8:20am, first excuse was “your business hours says open 11:30am”, EXCUSE #1 that is not even the correct time and it should not matter since we scheduled it for 8am. The call center employee said she would make attempts to figure out what is going on and would call me back to let me know. 8:45am and there is no contact made to me yet, I call again speaking with the same call center employee who says she left me a message, she either did not call me and lied to me about it or dialed the wrong number, either way I had to get back to them again. Excuse #2 I’m told there is “traffic”, I pull up my traffic app while still on the phone and see no traffic issues all. At this point I made it clear, I would ask for a refund or a discount for wasting my time. Call center employee says, “I need to talk to my supervisor then that supervisor needs to talk to her supervisor then that supervisor would speak with the owner.” I said I am happy to wait on hold. Well as it turns out most of the staff do not show to work or are available. So I have to wait again. 9am time hits, as a business owner I sacrificed my time, money could have been made, and cleared my schedule to allow an 8 hour install happen. The installation professional finally pulls up, calls and says “hey is the door open” I say yes. He was on the cell phone with the call center when he walks in, I'm sure they are finally communicating properly since I’ve escalated it to a refund or discount option which I am entitled to ask for being I’ve given up time and money for this as is. The install professional gets off the phone and says, “ I’m sick today you’re lucky I’m here” EXCUSE #3 and absolutely a terrible way to communicate. The call center top supervisor calls me and says, “well he had to drive to the office and pick up parts and there was traffic.” EXCUSE #4 I say, it should have been done ahead of time, we scheduled for 8am. “We’ll we can only offer a refund or you can have the job get started” i tell her I’d take a refund. Her response “we will mail a check within 30 days”. I am in customer service for a living, I do not expect other businesses to be at the same standard I hold myself too however this was absolutely terrible. I’d Give a 0/5 if I could.

By Angela McKenna on February 22, 2021 Verified by Google

I initially called over the weekend and was able to set up a Monday call. They are friendly, professional, very knowledgeable and quick. I would highly recommend them to anyone.

By Aaron Hall on December 28, 2020 Verified by Google

I called to setup an appt last week and scheduled it for 12/23. No one showed . I called them back and asked what happened and why no one showed up. They said they had some 'emergencies' come up and had to re-schedule me for 12/24. They never called me to let me know that. So, 12/24 gets here.......no one showed up again and no one called me. I called this morning (12/28) to cancel the appt all together. Just a really bad way to run a business with poor communication.

By Karen Giroux on October 15, 2020 Verified by Google

I had an appointment to open my condo whose keypad battery died. They did not get to it that day so I asked if anyone needed to be there and they said no so I rescheduled for 9am the next day. At 1 pm the tech finally called and had no notes for what to do and said he could not change the battery without someone present. Talked to 5 different people during this scheduling process and none seemed to know what the others had written down. Going elsewhere for service.

By Wendy R on July 3, 2019 Verified by Google

The technician was professional and efficient. It was a miserably hot day but he worked without complaint, was very approachable and answered all of our questions. Their prices were reasonable and they were able to make all of our extra keys as well as replace a broken door knob which saved us a lot of time and was about the same price as we would have paid elsewhere. Would recommend them again.