By Vinh Nguyễn on September 25, 2026 Verified by Google

I had a very frustrating experience with the Geek Squad at this location. Four months ago, I dropped off several PC parts I purchased online for an installation service. Later that day, after an urgent work request came up, I returned to Best Buy to check on the status. An employee assured me the hardware was installed, they were just verifying software stability, and promised it would be ready for pickup the next morning. However, when I arrived the following morning as instructed, I was told it still wasn't ready. The lack of accurate timelines and clear communication caused a lot of unnecessary disruption to my workday.

By Valerie Patton on August 17, 2026 Verified by Google

I came in today for IPhone support and scheduled an appointment in advance. I spoke with manager Matthew Burberry. He said the appointments were canceled for the day and they are letting customers know. They never contacted me in advance. I drove in traffic from work to get to them on time. No other options were provided even after I spoke to another manager. Unreliable and poor customer support support

By Anthony Morrison on July 31, 2026 Verified by Google

⭐☆☆☆☆ (1 Star)

I drove over 70 miles to pick up an Excellent Condition open-box TV after carefully reading Best Buy’s Open-Box condition standards. This is also the second TV I’ve purchased from Best Buy this week, and unfortunately this experience was even more disappointing than the first.

When I arrived, the TV wasn’t even in a replacement box as the Excellent Condition standards state. It was simply wrapped in bubble wrap and sitting on the floor. I had the employee unwrap it so I could inspect it before leaving the store.

When I opened the TV in the store, I immediately realized it only included the power cable. The remote, TV legs, wall mount, and frame were all missing. I checked with the employees to make sure nothing had been left behind, but they confirmed the accessories were not there. Instead of offering suitable replacements, I was told I would have to purchase the missing items myself.

I purchased this TV specifically because I relied on Best Buy’s Excellent Condition standards. After driving more than 70 miles, finding that the TV didn’t meet the advertised condition, and then being told to pay for the missing accessories myself, I felt completely misled.

If Best Buy isn’t going to honor its own Open-Box Excellent Condition standards, those standards shouldn’t be be used to influence customers’ purchasing decisions. This experience has seriously damaged my trust in buying open-box products from Best Buy.

By Michael Ellwood on June 25, 2026 Verified by Google

Horrible experience buying a phone from them. Should have just went to the verizon store. Stay away from this location!

Spent over 6 hours in the store attempting to get a new phone. The verizon guys lied to me multiple times. I was told in Best Buy that my trade in would be $360, then half way through the process they lowered it to $240. How does that happen? Then I was told I need to trade my phone in at the verizon store. I went to the verizon store to trade my phone in and they said they can not accept it and Best Buy needed to provide the shipping label. Then I was told by the verizon rep at their store and not Best Buy that my trade in was worth $830. I went back to Best Buy to explain to them what happened. Was then told by the Best Buy rep they would match the same trade in that the verizon store was going to give me. I was told I would see a credit on my account immediately. I just check and there is nothing. Lied to again by Best Buy. I will never buy a phone from there again.

By Chinghao Wu on May 25, 2026 Verified by Google

Trying to pick up an Xbox. I went to the Tysons store first, but they had no inventory there. However, they saw one unit available at this store, so they placed the order for me and asked me to pick it up here.

It turns out there is no Xbox at this store either. I can understand glitches happen so it’s not a big deal. What disappointed me was that the staff there could not have cared less about the situation. They showed zero interest in helping.

I asked if they could simply switch it to an online order, but the answer was a hard no. I asked if they could call the Tysons store to see whether they could work out a solution so I wouldn’t have to drive all the way back there, and they told me I could call them myself if I wanted.

Again, I understand that mistakes happen. But if they had shown even a little interest in helping a customer who wasted an hour because of incorrect information provided by Best Buy, I would not have come here to write a negative review.

I hope management can use this as a case study to improve customer service.