By Dahlia Hatab on October 17, 2026 Verified by Google

The worst customer service I’ve ever experienced in my life. They were so rude and I left crying from how horrible they treated me. DO NOT BOOK FROM HERE

By gagan shrivastava on June 27, 2026 Verified by Google

Terrible experience. Waited in line for over 2 hours because there wasn’t enough staff, and after all that, they still didn’t have a car available. To make things worse, I couldn’t even cancel my reservation easily. Extremely poor service and a complete waste of time. Would not recommend.

By Syed Mohammed Ali on May 7, 2026 Verified by Google

I’m never coming back. Avoid these guys at all costs. They charged me an extra $86 for 'toll fees' even though I told the lady at the counter I wouldn't be using any toll roads. I didn't pass a single toll gate the whole trip! They basically took advantage of me being tired after a long flight to make me sign an agreement I didn't want. They aren't honest—go with a company that doesn't pull this kind of bait-and-switch.

By Marko Yacoub on May 24, 2025 Verified by Google

I have been in line for over an hour and have at least 2 more hours to go. I couldn’t cancel because I booked through Expedia. I will miss my meeting due to the lack of proper staffing during an obvious busy time. Payless customer service (Shanta) was of absolute no help whatsoever. Will never use your company again.

By Kimberly22 on December 11, 2024 Verified by Google

Nancy and Felicia are super rude front desk employees. We were standing off to the side to make a online booking and she told us it’s gonna take 30 minutes to load onto system. We went to the Avis counter right next to them and they helped us instantly with an online booking. Staff at front desk was very lazy and rude for Payless Car rental. No one in line either.