By Motolani Esther Eko on August 2, 2026 Verified by Google

It was the best experience . The best. Everything is clean, well organized and easy to follow. The fact that i was able to get a ride and storage in one place is 100 percent excellent for me. This is the best in the city. You should use them. I even got a one month free. Customer service is on point as well.Storage fees might just be a bit too high after taxes but asides that it's good.

By Joyce on August 1, 2026 Verified by Google

Very terrible experience. I booked a van to pick up at 9 AM the next day, but I didn't show up at 9 AM—I was an hour late. I thought I could rent for 24 hours, but they called me to say I could only rent for 8 hours. I didn't understand exactly how long I needed the car, so I told them I could return it before 5 PM. Ten minutes later, my companion told me it definitely wasn't 8 hours. So we went to the dealership at 10 AM to pick up the van and told the front office we need to extend time. The front office just said it was no use; we had to return the van before 5 PM. I asked why I couldn't extend the rental period, and he just said it was impossible to extend, and if I cannot return the van in time they will fine me 100/125 bucks depend on the payment methods, and I was in a hurry, so I agreed. By 4 PM, we had only completed half of our task, but wanting to return the car before 5 PM, we drove 40 minutes to return it and then went back to continue working, wasting two hours. Till the time we returned the van, we asked why we couldn't rent it for 24 hours. The receptionist said they needed to do an inventory check at the end of the month, so they couldn't rent for a longer period, they didn't inform me beforehand that I could only rent for 8 hours, but only an hour before I was supposed to pick it up, and that it couldn't be changed or cancelled. It was so frustrating! Also, I need to park my vehicle over there, they said we cannot park there, we have to park our car to our company which is 10 minutes away from the U+haul spot!!!!!

By Kevin Giles on July 31, 2026 Verified by Google

Terrible customer service and can't meet commitments.

I don't normally write negative reviews (in fact, this might be my first) but I felt that I needed to based on my recent experience with U-Haul. On July 21st, I reserved a vehicle online from 461 Century and it was confirmed via email for pickup on July 31st. The confirmation email indicated that "A local U-Haul representative will call you before 5pm on Thursday, July 30, 2026 to get your agreement on and schedule available location, time, and equipment."

Nowhere on the email did it state that "the equipment might not be available" or anything close to that. During the reservation process, they took my credit card and left me with the impression that everything was confirmed. On July 30th at 3:11 PM (just over 25 hours prior to when I was supposed to pickup the truck), I received a call from U-Haul but missed it as I was in a meeting. I called them back at 4:38 PM and when I got through after being on hold, the agent told me that the equipment was not available and would not be available until August 3rd which totally didn't work. All the agent kept on saying was that "the website should of told you that the equipment wasn't guaranteed". It doesn't indicate this on the confirmation email and the only advice the agent had was "to try to make other arrangements."

This has to be one of the worst customer experiences I have ever had and only giving someone 24 hours to try to make "alternative arrangements" is not reasonable. If you can't guarantee service or vehicle availability, then you should be much more clear in your confirmation emails that this is the case or at least give reasonable notice to your customers. I really don't know what else to say other than don't plan on what you reserved being available if you use this company.

If they had provided a legitimate reason I'd be less angry but still frustrated but don't make your inability to manage your inventory your customer's problem. That's ridiculous.

By C Latiza on October 1, 2022 Verified by Google

Lots of inconvenience with Uhaul and this location. We initially booked months ahead for a 10ft truck at Inkster location but none was available and we were offered a 15ft truck at Century location. The lady at the reception was a new hire and the Assistant Manager, Nick, was not at all helpful. He even left her at her own leaving us waiting for a long time just to pickup the truck. Took about 45mins to an hour to get the reservation going and had to take our licence multiple times. When we went to get the truck it was so dirty. No one did a walk-around with us and we were just handed the keys and was asked to leave, no advices or notices whatsoever.

By Sergiy Prymachok on October 1, 2022 Verified by Google

I booked my 10 feet truck online almost a month ahead. Came in the morning today to pick up, process was easy and fast. Truck was clean inside and ready to go. They started to implement more digital features, I like that. Truck return also was very quick for me. No issues. Thank you.
Also this place offers lots of other supplies necessary for moving. Check it out!