By Prince Joshua Baltazar on July 6, 2026 Verified by Google

Amazing service I received from Sheryl and Nikki. Very helpful and friendly atmosphere right when I stepped into the unit. They helped me throughout the process and assisted me with the unit that was suitable for my needs. I’d definitely recommend this place for people who are looking for more storage.

Write a Comment

By N M on May 22, 2026 Verified by Google

Misleading claims and accountability failure. I raised a damage claim with StorageMart in Jan. It was always about structural defect a hole, lack of maintenance, the condition of the unit itself that led to infestation with leakage — not just pest activity. From the start, I clearly documented the structural defect and leakage in multiple emails. Despite this, I was repeatedly told by the assigned risk manager, Beka, that my claim had been “fully reviewed”.
After months of delays, follow-ups, and repeated attempts to get answers, on May 8 Beka asked me: “Which hole are you referring to — is it the ventilation space?” That response alone completely contradicts the repeated claim that my file was “fully reviewed.” If the claim had genuinely been reviewed, the most basic and central issue — the large structural defect repeatedly mentioned since day one — would already have been understood.
It is extremely concerning to be told for months that a claim has been fully reviewed while the person handling it still appears unaware of the core issue of the claim itself. This raises serious concerns about professionalism, accountability, and whether the claim was properly reviewed at all. It is extremely difficult to trust the credibility of a claims process when you don’t even know what is the claim about in the first place! She keeps referring rodent activity when clearly I kept mentioned what about defect but no answer! Leakage she gave vague reason too.
Throughout this entire process, I had to constantly chase responses by repeatedly sending follow-up emails just to get any reply at all. After follow ups and response would usually consist of vague or repeated copy-pasted statements that completely avoided the actual questions being asked. Several times I was told my concerns had “already been addressed,” even though the specific questions remained unanswered.
I repeatedly asked direct questions regarding the structural defect, leakage, maintenance failures, rent portion, and why no action was taken after StorageMart advised the unit would be inspected. Instead of receiving direct answers, I repeatedly received vague or copy-pasted responses claiming my questions had already been answered when they were not!
I also contacted customer support to escalate the issue, but the escalation process was completely ineffective. I was simply redirected back to the same risk manager I was already having issues with, with no review, and no actual assistance provided. It raises the question: what is the purpose of customer support or escalation if customers are just redirected back to the same unresolved situation with no help whatsoever? I literally asked supervisor what should I do if the risk manger won’t answer my emails! He literally told me he cannot do anything about it and it’s up to me to understand that “doors are closed.” Are you serious??? Supervisor himself didn’t bother to even look into this and on recorded line he told me if the person doesn’t respond I can’t even reach customer team and see if they can help resolve? What is support team for? When I asked if they can escalate he just hung up on me!
I haven’t received response on below-
* If my claim was “fully reviewed,” how were the structural concerns still not understood months later?
* How can a claim be considered thoroughly reviewed if the core issue itself was not understood?
* Why was no action taken after team advised the unit would be inspected?
* Why are concerns regarding structural defects, leakage, and rent being ignore

Overall, this experience has raised serious concerns about StorageMart’s communication standards, accountability, and company credibility. Customers are paying continuously increasing rent with the expectation that units are properly maintained and that serious concerns will at minimum receive clear communication and professional handling. That was not my experience at all. At this point, the entire process is deliberate pattern of avoiding accountability, with repeated ignored emails, delays, and responses that prevent any real resolution.

Write a Comment

By Mary Brown on April 23, 2026 Verified by Google

I’ve had a great experience with StorageMart overall. The staff here are absolutely amazing—friendly, professional, and always willing to go the extra mile to help with any questions or concerns. Customer service really makes a difference, and they consistently deliver.

The only thing I would note is that this particular location feels a bit older compared to some of the newer facilities. It could definitely benefit from some updates and a more modern look.

That said, the excellent service more than makes up for it. I’d still recommend this location to anyone looking for reliable storage with a team that genuinely cares about their customers.

Write a Comment

By Roger A on April 6, 2026 Verified by Google

Had a great experience at StorageMart thanks to Renee and Nickie. They were both extremely helpful, friendly, and professional from start to finish. They made the whole process smooth and stress-free, answered all my questions, and went above and beyond to make sure everything was taken care of.

Customer service like this is hard to find — highly recommend this location!

Write a Comment

By shen yun on February 28, 2026 Verified by Google

"Five stars for the speed of service here! If you ever run into a snag or the front desk is stumped, ask for Nikki. She’s an absolute lifesaver and knows exactly how to get things moving. Definitely my go-to spot now."

Write a Comment

By krista mullings on February 26, 2026 Verified by Google

I had a great experience overall at this facility! The process was smooth, and the staff customer service was outstanding at this location. The prices are incredibly reasonable. Access is convenient, and the units are well-maintained. I wouldn’t hesitate to recommend this Storage Mart to anyone looking for reliable and secure storage.

Write a Comment

By Marvin Mullings on February 24, 2026 Verified by Email

Nicky at StorageMart North York (555 Trethewey Drive) is getting ⭐️⭐️⭐️⭐️⭐️ props! 😊 Customers rave about her exceptional service - helpful, friendly, and makes storage stress-free 💖. One customer said she "went out of her way" to help, and another appreciated her professionalism. StorageMart itself has great reviews (4.6 stars on Google), with customers praising clean facilities, security, and flexible access ¹ ² ³. 100%.

Write a Comment

By WORM Promo on February 24, 2026 Verified by Google

"Highly recommend this Storage Mart! I have multiple units here and the staff specifically Niki is the reason why. She is incredibly proactive and always willing to help, whether it's navigating billing issues or just providing general assistance. She’s professional, respectful, and makes the whole experience seamless. I wouldn't store my belongings anywhere else.

Write a Comment

By jenny palacios on January 22, 2026 Verified by Google

I was quoted for ~$70 for my storage unit for my first month.
After that first month, StorageMart is asking me for $410.

I felt great after signing up for a unit over the phone, and thought the process was seamless and quick. I was given a discount as the location was offering promotions, and though the building itself had water leak issues and fans on to dry the building and no trolleys around during our move in, it felt like I could shrug it off given I had such a great deal and no trouble accessing the unit. It was also my understanding that the card charged initially for the unit was on file and would be charged going forward, I just had to move in.

A month later I receive an email seeming like any other billing email letting you know you would be charged soon for service.

Come a few weeks later, I receive a second email alerting me of an overdue balance. I open my account and am met with the option to enroll in AutoPay, it was my understanding I was going to be charged automatically but perhaps I misunderstood.

In order to refrain from this happening again, I enroll in AutoPay immediately. I get an email confirming this.

Some time passes again and I receive a courtesy call from StorageMart, about these overdue fees and that more have incurred. I look through the account and invoices and it's a mess. Unclear fees, unclear line items, some invoices with and some without. Fees on top of fees for missing payments I hadn't realized I missed, including "Loss of Discount" "Pro lien".

I have had 5 unique invoices since December. It's January.

The agent explains the fees and this is my first time hearing about any of this. And to my understanding, I did not think I'd have to manually pay after signing up for AutoPay, let alone this much.

They were helpful and understanding on the phone, and has since escalated to management. But the issue is still unresolved.

Overall extremely shady business practices. The customer portal is unclear and invoices are loaded with inconsistent line items, expect to be charged for things you don't know about. Was told the classic "it was in your lease agreement" which is a multi-page pdg of legal terms and conditions. At no other point of any communication or time on the portal was any of this brought up to me.

Write a Comment

By Marlon Powell on October 7, 2025 Verified by Google

My experience with storage mart was excellent. the staff there is friendly and well trained experienced and knowledgeable, quick and fast with helping to access with the necessary needs. 555 trerhewey dr.

Write a Comment

By Jayvian on October 1, 2025 Verified by Google

What can we say???? Storage mart at Tretheway Dr. is the best storage facility my girlfriend and I've ever used. The drive-up access to the units is incredibly convenient for loading and unloading, our house belonging. The property is always clean and well-lit. I also really appreciate the high-level security features, like the coded gate access. Nikki the manager AMAZING. We feel completely confident that our items were safe here. Thank you for making this a stress-free experience!

Write a Comment

By joyce Smith on October 1, 2025 Verified by Google

My Father had an excellent experience with 555 Tretheway Dr.. From the moment he walked in, the staff was incredibly friendly and knowledgeable, especially manager Nikki who helped him find the perfect-sized unit for my needs. The facility is spotless, well-lit, and the security features, like the gated access and on-site maintenance, provided complete peace of mind. Access was always convenient, and the entire process was smooth and stress-free. I highly recommend this facility to anyone in need of a reliable, secure, and customer-focused storage solution. Thanks manager Nikki

Write a Comment

By Lena Cromwell on October 1, 2025 Verified by Google

This place is AMAZING! My mother came here for a storage unit. I was worried about not being able to accompany her, as I normally do, as I had to go out of province for work. A friend of mine had recommended this place, and I am so glad that she did. My mother said that the manger there was soooooo kind, professional, helpful, and very respectful!! She said her name was something like Nicki or Nicole.

My mom was very which pleased, which is very impressive, because it really takes a lot to impress her lol. All jokes aside, 10/10 rating from top to bottom, and I would recommend this place to anyone!

Write a Comment

By Wayne Fevrier on September 18, 2025 Verified by Google

I just love how Nikki aka Gemini queen take the time to make us feel so appreciate . The service she provides is amazing. Keep up the amazing work

Write a Comment

By Uriah & Lorraine Gordon on September 12, 2025 Verified by Google

Highly recommend this team has been amazing and way above my expectations. Ashley, Nicki and Renee were very pleasant during every one of my visits.

Write a Comment

By Sarah Melo on July 31, 2025 Verified by Google

The people there were very polite, especially Ashley who helped me out through the whole thing, she was very sweet and easygoing. The place has one of the best prices and I’m super satisfied with them. Super recommended 🥰

Write a Comment

By Ephrat Negussie on July 28, 2025 Verified by Google

We had an amazing experience from the initial phone call with customer service to the on-site assistance from Ashley. Everyone was helpful and informative, making it much easier for us to choose the right storage unit. Highly recommend

Write a Comment

By J C on June 20, 2025 Verified by Google

Shanique checked us in on the day of booking and was super helpful from start to finish, made our move go very smoothly. thank you Shanique!!!

Write a Comment

By Daphny Villalona on March 12, 2025 Verified by Google

It’s like, there is a lack of communication and understanding and misinformation being given throughout my experience here. Charges keep changing and timelines keep changing after one deal has been made. I’m honestly annoyed. All the information should be given and stay the same upon getting a unit.

Write a Comment

By Chidobe Akonye on January 30, 2025 Verified by Google

The manager there and another black lady are always so helpful and generous with information. Very nice experience I’ve had renting with them so far.

Write a Comment

By Martin Oti Adjeibi on January 15, 2025 Verified by Google

Service is amazing the ladies did a very good job , Shanique helped me with my transfer

Write a Comment

By Shenelle B on January 8, 2025 Verified by Google

The lady at the front desk was very nice answered all the questions and patient . The storage unit itself can use some work as it is very dirty & there is almost no trolly to help load your things into the unit and have to make multiple trips up and down

Write a Comment

By Rosemarie Campbell on January 7, 2025 Verified by Google

Thanks to Niqe the young lady who help me out honestly I wasn’t feeling well and she take the time out to help. Well spoken and put together Thank you
Storage mart you have a great one👍

Write a Comment

By berhane adem on December 30, 2024 Verified by Google

Shanique was amazing she had excellent service and kept a smile! Thank you

Write a Comment

By golden contracting on December 30, 2024 Verified by Google

Shanique has been very helpful she helped me with everything because I am not use to technology. She is very informative and walked me through everything thanks again!!

Write a Comment