By J Rypstra on June 5, 2026 Verified by Google

Not to happy with my experience with uhaul. Just from the get go in turo NS. Sales guy mis informed me and didn't tell me all of my options.
The drop of location in st.cathrins vine S.t was a joke. No customer service ( just a bunch of clowns)
I called customer service and I had Jen and she wasn't very helpful just liked to argue with me. And she just talked around in circles, she was rude and not professional by just hanging up the phone on me
I will never use uhaule ever again.

By D Snyder on May 29, 2026 Verified by Google

The manager and customer service staff was quick and efficient. Always have had a great experience at this location on Vine Street in St Catharines Ontario Canada. Keep up the good work

By Lindsey Convery on May 2, 2026 Verified by Google

Customer service from start to finish was amazing! I dealt with several service reps prior to pick up with questions. Each one of them were friendly and helpful. The whole process was seamless!

By Scooter Murtaugh on April 26, 2026 Verified by Google

Girls are excellent to deal with very considerate and it was about the nicest day out when I picked it up yet they were very ready and willing to help

By Skydie Lyn on February 22, 2026 Verified by Google

The storage units are weird sizes. I pay over 200 for a 5x8 untit. Extremely small in width. Its like a short hallway. Difficult to store your items. Its also on the second floor with an elevator where you have to use a dolly to put your stuff on and the elevator didn't work properly a few times for us. And its literally a pain when being on the second floor with the worst shaped unit and paying more than I can afford being on odsp. There are new storage places I wish I had looked into when the move happened. They are clean, one level where you can drive up to your until. Climate controlled. Some of them are charging less that 20 dollars a week for the first 3 months. I have also been over charged at uhaul!!!