By charishma Palakolanu on June 15, 2026 Verified by Google PetSmart

I had a really disappointing experience with their grooming service. After booking an appointment, I was called the same day and asked to come in 2 hours early — which I accommodated. Unfortunately, the groom itself was poorly done, and to top it off, they completely cut off my pup’s whiskers. Not what I expected for the price. Would not recommend

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By Maria E. on June 12, 2026 Verified by Google PetSmart

Very disappointing experience at this store. The store seemed poorly maintained, and the staff were unpleasant, unfriendly, and somewhat condescending.

I visited the store looking for a product that was listed as available in-store on the website, but once I arrived, I could not find it anywhere. I asked for assistance and was directed to the wrong aisle. When I asked again for help, I felt like I was being followed around the store, to the point where someone was walking very closely behind me, which made me very uncomfortable.

I expected much more kindness and professionalism from staff working in a pet store. Overall, a very disappointing experience.

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By Haroula on March 2, 2026 Verified by Google PetSmart

I would like to commend Jared for being a great brand ambassador. I was shopping on the weekend, he observed my cart and shared relevant information about website offers. I went on the website and took advantage of your offers. Please thank Jared for a wonderful customer experience.

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By Lily C on February 25, 2026 Verified by Google PetSmart

I am posting this for my mother who brings her dog, Churchill, to this PetSmart regularly for grooming. Malcolm has been an absolute delight! Churchill loves seeing Malcolm and always comes out looking perfect. As long as Malcolm is there, we won't be going anywhere else!

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By Lai on January 23, 2026 Verified by Google PetSmart

D9NT GO THERE !
NEVER GOING THERE AGAIN !
WORST SERVICE EVER WITH ATTITUDE!!!!
MALCOM, worst groomer there with big attitude.
He shaved off my poor dog all the way to the skin without my consent . , when I asked him why would he do this in this weather, he RUDLY suggested to get another groomer next time. No apology nothing !
Been there several times always did a tiny trim but he so screwed up my dog butchered him so bad .
See b4 & after pics horrible job
Horrible service Horrible attitude & respect for customers!
DONT GO THERE!!!!

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By Helen Custodio on January 22, 2026 Verified by Google PetSmart

Amazing. Bern there 3 times and looking forward to my 4th

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By Priya chhabra on September 24, 2025 Verified by Google PetSmart

Worst service ever at PetSmart. I paid $115 and it wasn’t worth a single penny. They charged us a de-matting fee, but I honestly don’t understand why—because they didn’t even de-mat our dog’s hair. Instead, they just chopped everything off. Chopping all the hair off does not count as a proper haircut. On top of that, we booked an appointment for 1:30 pm, and then they suddenly said there was a “conflict” and told us to come at 9:30 or 10 am instead. This is the second time this has happened. They clearly have no respect for customers’ time & schedules, and I’m beyond disappointed with the service.

I attached before and after picture as well for reference.

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By Noshin Anwar on September 13, 2025 Verified by Google PetSmart

I wanted to give a shout out to Aaron for the grooming service! ( I came in yesterday at 6 pm with pixie). He did a fantastic job! Her nails were cut really well, paw pads trimmed so neatly (I have gotten her nails cut and paw pads trimmed in other locations and he did it perfectly!). My pixie looks beautiful with her teddy bear cut. Sanitary trim, belly shave all that was done really well!

I did have an appointment booked at 6 pm on Monday first but they called me at 4 pm to let me know there is some conflict and they need me to reschedule or come in earlier. That was annoying as it was a last minute change. It's during working hours so wasn't able to come and I got rescheduled to Friday with Aaron instead. That turned out great so I'm happy now :) Thanks Aaron!

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By Ramakanth Potlacheruvu on July 7, 2025 Verified by Google PetSmart

⭐⭐⭐⭐⭐
Amanda did an outstanding job at PetSmart Grooming! She gave my pet the luxury treatment and packed everything with great care. Truly impressed with the attention to detail and her professionalism. The grooming was done at 12 William Kitchen Road — highly recommend Amanda if you’re looking for top-notch service! Great work!

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By Siddhanth Sampath on March 30, 2025 Verified by Google PetSmart

I purchased a set of shoes for my pet, but unfortunately, one out of the four shoes was the incorrect size. I bought a Large, but one shoe was mistakenly an XL.

My pet wore them once, and I immediately noticed the size issue. I returned to the store within an hour to request an exchange, but the staff informed me that they could not replace the product since it had already been worn—even though the error was on their part.

Very disappointed with the service. $32 wasted due to a simple mistake that could have been easily resolved with better customer support.

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By Kelly on July 5, 2022 Verified by Google PetSmart

Pretty clean & organized location. It’s really spacious as well with great selection of inventory. It’s located in a plaza with a decent amount of food spots so it’s pretty convenient.

One of their staff members, Dave, is super friendly & helpful. They have fish and other small animals as well as cats for adoption at the shop. Checkout can be slow if it get busy since there’s usually just 1 cash open.

They also offer grooming, pet training services, etc. parking is also pretty easy as there’s a huge parking lot.

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