By Q L on June 16, 2026 Verified by Google Apple Self Storage

Most of the staff at this location are friendly, professional, and helpful. Unfortunately, my experience with one staff member, Jeff, was quite different.

I found him to be impatient and dismissive during our interactions, which made the experience frustrating and uncomfortable. Customer service is a key part of any business, and I felt that my concerns were not handled with the level of professionalism I would expect.

We genuinely like this location and have had positive experiences with other staff members. However, our interactions with Jeff have been disappointing enough that we have decided to move elsewhere.

I hope management takes this feedback seriously and provides additional customer service training, as it would greatly improve the overall experience for future customers.

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By ImaGiNaTioN SliPStReaM on April 27, 2026 Verified by Google Apple Self Storage

Although the ladies in the office were fabulous and very helpful, the actual building itself is run down.The fact that there are only two loading bays and they don't regulate who stays parked for how long it's next to impossible to get in and it's a first come for serve situation. Horrible horrible loading experience.

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By Kurt DaCosta on April 8, 2026 Verified by Google Apple Self Storage

Jeff was an absolute gem in helping us acquire a storage unit. He was thorough in his explanation of all associated fees and rules, and made excellent recommendations. Would recommend

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By Rachit Goel on March 6, 2026 Verified by Google Apple Self Storage

Dianne was very helpful in figuring out the right size storage for my needs. They walked me through the process and the staff showed me around the units before finalizing one.

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By Brooke Rollinson on January 21, 2026 Verified by Google Apple Self Storage

I have been using Apple Self Storage at the downtown location since May 2025. My experience with everyone here has been phenomenal. From cleanliness to their want and ability to help.

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By L LL on January 6, 2026 Verified by Google Apple Self Storage

My sister and I had an absolutely fantastic experience with Apple Self Storage, downtown Toronto this past weekend, and I can’t say enough good things- especially about Jeff. From the moment we arrived, Jeff was kind, patient, and genuinely understanding, which made the whole process feel easy and stress-free (a rare gem in customer service!).

Jeff personally showed us multiple storage units so we could choose the one best that suited our needs, never rushing us and happily answering every question along the way (and trust me…my sister had a ton. lol). He also gave clear, step-by-step instructions on accessing the facility, including how to use the elevators and lifts, as well as after-hours access, making everything feel straightforward and secure.

But that’s not all! Jeff took the time to thoroughly review the terms and conditions explaining everything clearly and thoroughly - no fine-print anxiety here. He managed to make the entire process both informative and enjoyable with his perfect balance of professionalism and wit.

The storage units were spacious, clean and well-maintained, and it was reassuring to see plenty of cameras and surveillance throughout the facility which really adds to the sense of safety and peace of mind.

If customer service had a hall of fame, Jeff would be in it! Apple Self Storage, downtown Toronto is lucky to have him, and I wouldn’t hesitate to recommend this location to anyone looking for storage units with excellent security, cleanliness, and truly outstanding customer service. Jeff, my crazy sister and I can’t thank you enough for turning a routine task into a genuinely great experience! You are awesome! 👏🏾 😊

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By M N on November 15, 2025 Verified by Google Apple Self Storage

The service here was amazing, customer service was efficient and thorough. They remembered my name everytime I came in. Love this storage place for downtown Toronto! Thank you to Diane, Jennifer, Jeff and Pedro!

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By Moto Gear Solid on September 10, 2025 Verified by Google Apple Self Storage

EDIT: I've updated my review to reflect the excellent service from Dianne and Jeff recently in regard to a lock issue. I went there and saw Jeff and he connected me with Dianne and they literally sorted it out the same day. They were very understanding with what happened and were so quick to resolve it right then and there. Thank you!

I recently had an issue at your Adelaide Toronto location with Jennifer, the site manager, regarding a unit transfer. I upgraded from a 6x5 to a 5x10 unit that was clearly advertised online with a 12-week promotional rate, yet was told after signing paperwork that promotions do not apply to transfers—something that was never disclosed beforehand. I had not even moved in yet, so there was no reason why the smaller unit couldn’t simply be cancelled and the larger one rented under the promotion. Instead of being offered solutions, I was met with dismissive comments such as, “What am I supposed to do?”

Jennifer only attempted to find a solution after I said I would be contacting head office about both the issue and her behavior. She also gave me false information about how to contact head office, telling me “The email is the same as here.” That is false. Any email sent to the Adelaide location would have gone directly to her, meaning my complaint would have gone nowhere.

This is not the first time I have experienced unprofessional behavior from this individual, and while other staff such as Jeff have always been excellent, my repeated negative experiences with Jennifer highlight a clear and ongoing issue. There are many more specifics I can provide, but I will be taking this matter to your head office to have it properly addressed.

Thank you

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By Moto Gear Solid on September 4, 2025 Verified by Google Apple Self Storage

I recently had an issue at your Adelaide Toronto location with Jennifer, the site manager, regarding a unit transfer. I upgraded from a 6x5 to a 5x10 unit that was clearly advertised online with a 12-week promotional rate, yet was told after signing paperwork that promotions do not apply to transfers—something that was never disclosed beforehand. I had not even moved in yet, so there was no reason why the smaller unit couldn’t simply be cancelled and the larger one rented under the promotion. Instead of being offered solutions, I was met with dismissive comments such as, “What am I supposed to do?”

Jennifer only attempted to find a solution after I said I would be contacting head office about both the issue and her behavior. She also gave me false information about how to contact head office, telling me “The email is the same as here.” That is false. Any email sent to the Adelaide location would have gone directly to her, meaning my complaint would have gone nowhere.

This is not the first time I have experienced unprofessional behavior from this individual, and while other staff such as Jeff have always been excellent, my repeated negative experiences with Jennifer highlight a clear and ongoing issue. There are many more specifics I can provide, but I will be taking this matter to your head office to have it properly addressed.

Thank you

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By Lyle Jones on August 25, 2025 Verified by Google Apple Self Storage

We’ve been renting at Apple Self Storage for our business since 2022 and couldn’t be happier. Jennifer, Dianne, and Jeff are always friendly and go above and beyond to help with any requests. If you’re looking for storage downtown, definitely check them out!

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By n m on July 2, 2025 Verified by Google Apple Self Storage

The staff were very helpful. They answered all my questions promptly and they were very friendly. They organize the location very well.

The payment cycle is misleading.

The location has about 4 loading bays and 2 large freight elevators, all of which can get very busy.

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By art snz on April 11, 2025 Verified by Google Apple Self Storage

The storage space, access to storage are good. BUT the Management service are terrible. Yes, the web site note you the month for the Apple Self Storage is 4 weeks, 4-weeks sounds like a month, but it only 28 days, every month they will stole 2-3 days, for a 5 month it will be half of month, for year it will be one more month, they have more than 13 "months" in year, brilliant. And guess what? You can't cover only the gap, you should pay full period 4 weeks. And web site allow to you pay for a "month", they show to you next bill date (real +1 month), which will be changed after the payment XDDDD they will stole 2-3 days from your month, is the web site is public offer? I'm not a layer, but that's looks like a scam. And nobody's care, only profit. I not recommend Apple Self Storage.
Upd: Forgot to write, if you leave a review, you will get a Tim Hortons $10 card.
Upd2: I already contact with you via email, before write this review and got an answer from Jennifer Bakos. You have no options to partial payments. On the screenshot you can see my unit number and get my email from your database. But I can't imagine what we can discuss? I gifted you 1 monthly cost, but I will happy if someone be noticed of it and safe their money.

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By Abel on March 31, 2025 Verified by Google Apple Self Storage

All I can say is clean unit and efficient service from all agents I dealt with.
My partner and I had the average unit with a great discount first month but I ended up on keeping my belongings for extra 3 months!

We thank you y’all!
Mostly recommended!

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By Serge Malikov on March 24, 2025 Verified by Google Apple Self Storage

These folks are amazing. They onboarded me really quick and showed me around. The facility is kept in great shape and there's video surveillance everywhere.

I was sure my items are in good hands with Apple Storage.

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By Trace Kremer on January 28, 2025 Verified by Google Apple Self Storage

Not great. My unit was broken into and some of my items were stolen. No interest or recourse from staff. The high insurance deductible is about equal to the value of items stolen. Pretty sketchy

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By Maria Melean on January 23, 2025 Verified by Google Apple Self Storage

I went today, I met JEFF, he assisted me with all the information and he showed me all the units, then he discussed with me what is more convenient for me. He helped me so much. I really recommend him.

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By Chris Wright on January 17, 2025 Verified by Google Apple Self Storage

If your looking for clean, affordable and secure storage in the downtown area: Apple Storage on Adelaide just east of Bathurst is an excellent choice!
The staff are friendly and helpful, their rates are lower than most of their competitors, they offer boxes, locks and other packing supplies you might need...
And you get 24 hour secure access 7 days a week!

What else need be said?
Oh yeah, almost forgot: your first 2 weeks are free!!!

Christopher Wright (3693)

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By Adam Levy on December 16, 2024 Verified by Google Apple Self Storage

I’m removing all my things from my storage unit on a Sunday. Taking a bit of time. Mind you, the access hours are posted NOWHERE. Literally nowhere.

I’ve already cleared out the last of my stuff and at 10pm am loading the last of my stuff into my car and cargo trailer in the open air loading area. Security comes along and tells me I’m not allowed to be there past 10. I tell him I’m just finishing up loading my car and should only be a few more minutes. Meanwhile, he’s taking photos of me, my stuff, my car, my trailer because he needs to file an “incident report” like I’m some kind of criminal.

Probably sometime around 10:20 when everything is loaded and after he’s gone back and forth with presumably the head security office in some ivory tower, after talk of calling the police on me for this serious infraction has already come up (I mean, is he expecting me to just abandon all my stuff sitting on the cart?), I make sure to get myself on video talking to him confirming that I may leave and the police are not coming. (Obviously, I’m not leaving if he’s called the police and I’m going to stay to talk to them about the absolute absurdity of this entire situation.) He says I should go, and the police are not coming. So, at about 10:20pm, I left. It’s so insanely absurd - I would never rent from this company again (I’ve had probably a dozen units from various companies over the years and just have never been treated this way.)

I’m leaving Canada for a few years for Europe but man, what a “don’t let the door hit you on the way out” from Apple Self Storage.

TLDR: If you want to be treated like a criminal and rent from a hostile environment in which apparently human beings aren’t able to either talk to each other or cut each other a little slack (especially since access hours are posted NOWHERE), then you’ll love it here.

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By Art A (Artalonglegs) on December 6, 2024 Verified by Google Apple Self Storage

Super Clean, friendly and helpful Staff.
I was new to storage and quite stressed and on the intake not only they(Jennifer) made me feel comfortable, but also recommended the right size and saved me money. They also went as far to verify my lock.
Now on move out day, Jeff, was very helpful, saw me waiting for my movers and came to make sure everything is great.
I would highly recommend them. You are in good hands.

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By Zareth Miranda on November 23, 2024 Verified by Google Apple Self Storage

Wow! Can I just say Jose was so helpful, he was so knowledgeable. He made getting my locker simple as 1,2,3. If you need a place to store your thing before a big move, I definitely recommend this location.

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By Cassandra Julienne Mojica on November 20, 2024 Verified by Google Apple Self Storage

Dianne made renewing our unit a breeze. Very helpful and efficient! Her and José’s friendly attitudes and willingness to assist left me and my partner feeling confident and well cared for.

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By Amandeep Singh on November 16, 2024 Verified by Google Apple Self Storage

Jeff and Diane were very helpful and kind to me and my colleagues. i appreciate their friendliness and professionalism. thsnk you Jeff. Thank you Diane. thank you Apple Self Storage.

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By Jacob Kay on November 14, 2024 Verified by Google Apple Self Storage

Jose was great in checking into my unit! Very smooth process and friendly service. Will be back for more units in the future.

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By Abhishek Sharma on November 11, 2024 Verified by Google Apple Self Storage

I really appreciate Dianne Rambharose as a front desk representative at Apple Self Storage, provide exceptional customer service by warmly greeting each customer. Listen actively to understand their needs fully, and summarize their questions to show you’re engaged. Use your knowledge of unit sizes, prices, and promotions to confidently guide them to the best storage options. Offer personalized assistance with a friendly attitude, helping customers feel valued and secure in their choices, ensuring a positive experience from the moment they walk in.

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By Benedetta Marassi on November 8, 2024 Verified by Google Apple Self Storage

The best storage in Toronto. Jeff Crawford is such a kind helpful man . We have tried so many storages in the city and finally Found the most incredible one there is. Price incredible and such helpful kind service.

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