By Erin Quinn on September 30, 2026 Verified by Google

Dwight was so patient, kind, and helpful! He took the time to help me with my phone issue and walked me through setting up an app, making sure the app worked for me before I left the store. He is an amazing addition to your staff! Thank you so much, Dwight! You made my day! 😃

By Stefanie Zito on August 18, 2026 Verified by Google

Thank you Joseph and Donelle for all your help! The customer service they provided was a plus plus plus! Got my baby girl the phone and storage she wanted in the price point we needed and dealt with my not so easy husband. We appreciate all your help

By Alexis Lans Real Estate Agent on June 8, 2026 Verified by Google

Me and hubby went in today and got a huge savings. The new leader that’s been there a month took great care of us and our bill. Thankful

By Sheena T. on October 15, 2025 Verified by Google

I just want to start off that I have been a Verizon wireless customer for 18 years. I was ready for a phone upgrade because, unfortunately I am out of town and a cracked screen finally took its toll to my beloved phone, then again it's time I need to let go of it, it's been a good 3 years (I'm the kind of person that says, if it's not broken don't fix it. Trying to adapt a lifestyle of underconsuming)

I did all the upgrade and trade-in online, paid for the upgrade fees and taxes, so all I have to do is to pick up the new phone from the store and turn my old phone in, I dont like dealing with in person customer service as it almost always gives me anxiety.

I came on a Sunday the 12th, before closing, associate helped with the process. But instead of having a smooth process, she told me about a new deal that I dont have to turn in my old phone, then I'll be getting $1000 off instead of $800 for the process that I already did online. I asked her what was the catch, she said nothing, that everything will be the same and I will be saving $10 monthly, she also said that it's an in-store promo that's why I didn't see this deal online. It didn't make sense to me as it sounded too good to be true, I even asked her to explain the whole deal to me like I'm a 3 yr old because it doesn't make sense. But I trusted her wanting me to save for my non trade-in, trade-in. I asked if there's gonna be change in my plan, she said NO. I got home and gave her a nice review.

But I was surprised how she didn't help me smart switch to the new phone I'm taking home (the process in and out the store was just around 15 mins). I didn't open or activate my new phone, because I was waiting for a case and a screen protector. Then I notice the next day of Verizon emailed me a receipt for my upcoming next month and monthly payment. I was so shocked that I got a new phone number (phone line) to my account (in a state i dont live in). She failed to mention that, that was the catch. Never did she mention that, that $1000 off is because you have to add a new line. If she had told me , I would have not agreed to the $1000 off / "in-store promo" , and now I had the whole Monday having anxiety, mentally preparing myself to see a customer rep next thing in the morning, it's such a terrifying inconvenience.

So come the next day Tuesday, another associate helped me, I was just saying my frustration about the whole ordeal and I felt patronized and dismissed about how I feel about the situation, I was not even raising my voice and I felt gaslighted by cutting me off a couple of mid sentence and telling me "he's on my side". He was helpful in some ways , but he didn't made the experience better to me. I felt like I was like a child being scolded. But I get, he's probably frustrated to cleaning up his co-workers doing. But yeah I don't think he assessed the situation in a better way, because there were times where he mentioned I might not get the "promo because it's gone from the system, it's not letting him and I might need to return my trade-in through UPS" like what!!???, that's an extra problem I have to solve too. In the end he was able to figure it out and helped me get off the new line added and smart switch my phone. This whole experience was just sooo stressful that I'm really considering to never ever step foot a physical store ever.

By Valerie Williams on July 13, 2023 Verified by Google

I am a loyal person and customer. My goal is to shop locally in Virginia Beach and avoid third party shipping. Most of the employees at this Verizon location has been friendly and helpful over the years. A couple of days ago I signed in with the older lady at the entrance. She really was not interested in my request for accessories. I felt like being checked in at the DMV or Courthouse….she said wait here I will check. I really wanted some additional accessories and browse around. The older lady went to back and returned over 30 minutes later. I asked her did they have the accessories. She giggled and said no, I got caught up on a phone call. I said You Had Me Wait Here Over 30 minutes❗️She giggled and said I apologize. I was so annoyed and left😤❗️ I am okay if you politely tell me in a timely manner you do not have the accessories. The lady’s overall attitude is unacceptable ❗️I went home and ordered my accessories from Amazon 🙂❣️