By Aya Ito on May 29, 2026 Verified by Google

Terrible experience here. The guy Grayson was extremely rude and conceited. He speaks to you like he is the smartest person to exist and cuts you off when you try to speak. But he doesn't understand simple sentences and how prepositions work. I had him print the warranty because he was trying to say my issue wasn't covered (but it is). It took him ten minutes to print two pages. He refused to fix it and tried to make what the warranty said to mean something else so that my issue wasn't covered. Raised his voice a bit, had an attitude, and cut me off. Please stop hiring people who don't understand basic customer service. There would have been a much better way for him to go about this whole thing.

UPDATE*
Went to the Apple Store, and what do you know?? It was covered by my Apple warranty for FREE just like I said.

By Tatiana Martin on May 4, 2026 Verified by Google

DONT GO HERE. If I could give 0 stars I would. I sent my mac out for a display issue. The guy at geek squad told me that my data wouldn’t be lost because I didn’t have a hard drive issue, and I asked him like 3 times. Turns out Apple always wipes the computer when they repair them, and now ALL of my documents are gone. Ones I really needed. I’m so upset. Never going or using any geek squad again. Better off taking Apple products to Apple stores.

By S H A R V I L on December 1, 2025 Verified by Google

Don't give us an appointment after 4 PM, if you don't want to work. Someone can drive long to reach uou guys and you simply say, we got screen replacement this and that and bc we can't change your battery. Second day I am here but no one hell is here to reach me out. WTH is going on. Hire more ppl if you guys can't handle the crowd.

By Toussaint Mitchell on November 17, 2025 Verified by Google

Shout out to Erik, Edgar and the Geek Squad team for helping me with my HardDrive! They were incredibly helpful, understanding, and got my device fixed a lot quicker than I expected. You all were great!

Many Thanks!

By A Miniwheats on April 21, 2025 Verified by Google

Horrible, horrible service! Purchased an item through Best Buy and it needed to be serviced. Was told by Best Buy that I had to keep 7a to 7P window open, basically all day for them to come out. Never received a 4 hour window call the night before as I was told. And they did not work until 7 PM. I don’t know who schedules these time frames but it’s the worst I’ve ever seen. People need to know between 8 and 12 or between 1p and 5p. You cannot expect someone to be home all day waiting for you to do a 1 hour job. Whoever is the schedule for these appointments they’re doing a terrible job. Also I contacted Best Buy nine times got disconnected many times and no one called me back. There is a disconnect between Best Buy and Geek Squad. I will never buy anything from Best Buy because if it needs to be repaired, they’ll be using Geek Squad and they just can’t seem to get their act together. What a waste of my day.