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Panera Bread

Panera Bread Verified by Yext

3.5

(679 Reviews)

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Listed In: Cafes Place, More Restaurants Place, Sandwiches and Submarines Place, Breakfast Restaurants Place, Carry Out Fast Food Place, Bakeries Place, Meal Delivery Service providers, Catering Service providers

Panera Bread New Albany welcomes guests to our cafĂ© with warm hospitality and quality ingredients. We serve a variety of menu favorites for breakfast, lunch, and dinner—including fresh coffee, bakery items, salads, soups, and sandwiches—crafted to help you feel good about what you’re enjoying.… Read more

3.5

679 Reviews

Write a Review
Agent_gourmet

By Agent_gourmet on September 2, 2026 Verified by Google

I love panera bread, and this location is really nice. If you want to give it a try, I recommend the broccoli cheddar soup, as well as the chicken ranch and blt salads, however, if u re looking for a hearty meal and love meat, the spicy steak asigo bagel stack is perfect for you, “it’s delicious, just like a turkish kebab”

On the other hand, compared to most restaurants, the restrooms are clean and the staff are polite, i recommend going there.

George T

By George T on February 6, 2026 Verified by Google

The food at this Panera location was okay, pretty much what you’d expect. Unfortunately, the customer service really took away from the experience. I greeted the staff with “good morning” and said “thank you,” but didn’t receive any response back. The interaction felt cold and unwelcoming, which was disappointing. Good service goes a long way, and this visit definitely missed the mark.

nutcase

By nutcase on February 17, 2025 Verified by Google

Food was ok, I ordered the spicy steak asiago bagel stack, I don't understand the hype but it was whatever. But the service was phenomenal, Zach, the cashier, was amazing, one of the sweetest kid's I've met in a while, and the person who made my food, Ethan, was really helpful after I told him about my allergy to tomatoes. He changed gloves and washed his hands in front of me! Great service, ingredients could be better, and I'll make sure to visit again!

Petey Hanscel

By Petey Hanscel on June 28, 2024 Verified by Google

I went through the drive-thru while on a quick break at work. I ordered the strawberry chicken poppyseed salad. When I got home before my next meeting, I was disappointed.. I had 3 strawberries, 2 blueberries 3 small pieces of chicken and the rest was lettuce. To pay these high prices the salad was not at all what it should have been.

Alexia Andrade

By Alexia Andrade on February 11, 2022 Verified by Google

This place is average at best. Service has been lacking, as it has at most places during/since Covid. The food majorly lacks flavor since they've done an overhaul on ingredients. The chicken for the sandwiches looks and tastes like canned meat. We ordered a large mac and cheese and it wasn't even a full container. Panera used to have really tasty food but changes have been made and it's been continuously disappointing and just average, while also not being the cheapest. This place is fine if you're just looking for an easy meal but no longer a family favorite. Also, I should add that online ordering has been a pain and calling in a simple order can take a solid 5 minutes. Would not return unless we really needed to.

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Panera Bread 3.5 out of 5.0 based on 679 user reviews.

Panera Bread
5477 New Albany Rd, New Albany, OH
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Additional Business Details

Business Hours

M-Sa 6am-9pm, Su 7am-8pm

Accepted Payments

American Express, Cash, Discover, MasterCard, Visa

Services

Pick Up, Drive Thru

Specialties

You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads, Artisan Breads, Specialty Breads, Flatbread Sandwiches, Soup In a Breadbowl, Vegetarian Broth Bowls

Brands

Pepsi, Stonyfields, Horizon

Year Established

1993

Email

cafe4792@panerabread.com

Listing data provided by Yext

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