By Kenzie Jones on August 7, 2026 Verified by Google

I’m sad to share the experience I’ve had at this location. I dropped my ring off on July 21st for its yearly inspection, as well as to have my rings soldered together and resized.

On July 28th, I received a call letting me know that my ring had arrived back at the store, but unfortunately, it had not been resized. I was told that the size I requested was never written down, so I had to return to the store to have my finger measured again. They sent the ring back out for resizing and told me they would try to get it done as soon as possible, but I was never given an estimated completion date.

After still receiving no updates, I called the store myself and was told that my ring will not be ready until August 12th. That means I will have been without my ring for over three weeks, with very little communication throughout the process.

I understand that mistakes happen and repairs can take time, but wedding and engagement rings are both expensive and incredibly sentimental. When you’re trusting a store with something that valuable, you expect a certain level of care, communication, and attention to detail.

What makes this experience especially disappointing is that my husband and I had our anniversary photos taken this week, and because of the additional delay, I had to take them without my wedding rings. Obviously, I can’t go back and redo that moment, which makes the mistake even more upsetting.

I wish there had been more communication and urgency, especially considering the additional delay was caused by an error in the original request. I’m really disappointed that something as special and sentimental as my wedding rings was handled this way. I’ve always had a good experience at this location but after this, I think I’m going to take my rings to a different location in the future.

By Emerson Cubias on May 3, 2026 Verified by Google

We had an incredible experience at Robbins Brothers on Frank Lloyd Wright! Paula assisted us from start to finish, and she was absolutely wonderful. Her knowledge of diamonds and settings made us feel so confident in our choice, and her customer service was truly top-notch. She handled everything perfectly and made the entire process feel easy and special. If you're going there, definitely ask for Paula!
Highly recommend.

By Michelle Monton on May 3, 2026 Verified by Google

I had the most amazing experience at Robbins Brothers Scottsdale, and I have to give a huge thank you to Paula for helping us find our perfect wedding rings!

From the moment we walked in, Paula made us feel so welcomed and taken care of. She was incredibly patient, knowledgeable, and genuinely invested in helping us find rings that truly fit us—not just something to sell. My fiancé and I came in wanting to upgrade and redesign our rings, and Paula walked us through every option with so much care and attention to detail.

She really listened to what we wanted, gave honest recommendations, and never made us feel rushed or pressured. You can tell she truly loves what she does because she made the entire experience feel so special and memorable. Choosing wedding rings is such an important moment, and she made it feel effortless and exciting.

Thanks to Paula, we walked out with rings that we are absolutely in love with—something we’ll cherish forever. If you’re looking for someone who is kind, professional, and truly goes above and beyond, I highly recommend asking for Paula. She made this experience unforgettable for us!

By Paloma Montilla on March 7, 2026 Verified by Google

Sarah attended to us and she was great, we came in not knowing exactly what wedding ring to choose for my man and she helped us get to it! It was a complicated ring but their Master Jeweler Mike Peck expertly made it work. He performed a seamless resize which definitely had the potential to turn out looking “different”. It came out perfect of course and now we have our beautiful wedding rings! It was an overall awesome experience.

By Caitlin Leamon on February 27, 2025 Verified by Google

The wedding bands of our DREAMS! We love everything about Robbin’s Brothers from the selection to the staff. Working with MJ to pick out our rings felt like we had our own personal cheering section for this huge milestone in our lives. Thank you for making this process the easiest and most special it could have been!