By Sydney Williams on March 9, 2026 Verified by Google

10/10 very nice and friendly. Kennedy was such a sweetheart and very welcoming. Certainly will come back loved my experience. Cant wait to get my shoes !

By Gordon Isaac on October 18, 2024 Verified by Google

I purchased a $900 pair of shoes in Italy. They didn’t have my size in the color I wanted so I decided I’d get a different color and look at it again when I got back to the US. I decided I’d rather have the other color and the store said they won’t swap them out because , it’s “against their policies”. Same shoe, same size, brand new, different color. Terrible service from what is supposed to be a premium brand! Had this situation happen once before with Gucci, except it was a size change and they handled with no problem and great support.

Any customer loves to hear that the policy is in fine print on the back of the receipt. Last time I made a purchase, I don’t recall being excited about my purchase and then getting my receipt and going “wait, let me see what kind of policies this store has after I made my purchase for my $900 pair of shoes”. Being right is apparently more important than building loyal customers if the brand.

By Gretta Silva-Ane on July 14, 2024 Verified by Google

My fiancé and I came about 3 months ago and were just window shopping and met with Tammy and she was very helpful and kind. Came back yesterday in search of sandals or a sneaker for our upcoming Cancun trip and were lucky enough to get to work with Tammy again and leave with what we were looking for. Tammy is very helpful, kind, and personable. Great conversations with her and will be long for her again when we’re ready to shop. 10/10 experience!

By Michelle Kruse on January 9, 2024 Verified by Google

My husband wanted to buy me a gift and wondered into Dolce and Gabbana. The sales rep assured him he could return the full price item for a full refund if I did not like it. When he went to return it 7 days later he was told the store policy is credit only. No refunds. Their customer service will not honor what he was told. No apology.

By Ashley Scully on April 4, 2023 Verified by Google

Worst shopping experience of my entire life. Bought shoes and they charged me $100 more and said they were “tagged wrong”. I wore these shoes for 5 minutes on a trip and had to go back to change because my feet were BLEEDING profusely from 6 different lacerations. Ruined my entire Miami trip. I went to return them they refused, the manager snuck out behind me, and forced me to exchange same day when their product injured me and possibly scarred one of my feet. NEVER buy from this store horrible customer service. No one buys $1000 shoes to only be able to wear them 5 minutes and cause them to bleed. Disgusting.