By J Puamau F. on August 27, 2026 Verified by Google

I am extremely upset and disappointed with my experience at this Wells Fargo location.

On August 25 at approximately 4:50 PM, I went through the drive-through to deposit a check. Before completing the transaction, I asked the teller a question regarding my check and whether it could be deposited or cashed. The teller advised me that they were unable to process it that day and that I needed to come back the following day, August 26.

I followed the teller’s instructions and returned to the branch on August 26 to deposit my check. At that point, I was informed that Wells Fargo would be placing a four-day hold on my check, meaning my funds would not be available until September 1.

What makes this situation especially frustrating is that the company that issued my check had already released the funds. The hold was being placed by Wells Fargo. Had I been given the correct information on August 25, I could have made a more informed decision and potentially avoided being placed in this difficult financial situation.

Because my check is now on hold, I am facing serious consequences, including potential late fees and not having access to money for groceries and other necessary expenses.

I have already contacted Wells Fargo customer service and spoke with the support team. A formal complaint was filed, and I was issued a complaint ID. I strongly believe this situation needs to be reviewed and addressed. The teller who provided me with incorrect information should be spoken to, and the branch should consider additional training or refresher training for its employees.

I noticed that this location currently has a 2.8-star rating, and unfortunately, after my experience, I understand why there may be concerns from other customers as well.

No customer should receive incorrect information that results in their money being unavailable and causes unnecessary financial hardship. Wells Fargo needs to take this matter seriously and ensure that proper training is provided so that other customers do not experience the same situation I am currently going through.

By Tom Moore on May 28, 2026 Verified by Google

They don’t answer the phone when I was at a different branch trying to get a hold of them to resolve an account issue. They had said completely different requirements than another branch, who also said they didn’t know what they were doing and I was trying to get them on the phone to reconcile their disagreements so I could correct my account. When we did speak with them they were belligerent and unhelpful. Both me and the Wells Fargo agent at the other Branch were flabbergasted and couldn’t believe their incompetence. Get your crap together Jordan Landing branch. I wasn’t surprised they have a lot of horrible reviews.

By Marcello Gasperini on May 27, 2026 Verified by Google

There are zero surprises as to why big corporate banks are absolutely FAILING to keep up with modern money transactions and consumer demand. Was reminded of the ancient ways they work as I stopped by this Wells Fargo branch today attempting to cash a larger than usual check - that was written on a WELLS FARGO check…they refused to cash…despite their ability to verify the availability of funds…which were present and available. Yet, as I walking into their antiquated branch, that is laden with posters about everybody winning and the strength of relationships and personalized banking partnerships, they are bright eyed and bushy tailed and all sorts of excited to service my needs….if I have an account with them…and if I don’t…they simply refuse to cash a check written to me - with verified funds and 3 forms of ID that I was able to provide. What a joke! Once they realized there was no “money” in it for them their service, and winning, and personalized partnerships went right out the door! These self serving businesses cannot deviate from their greedy past lives where the expect the consumer to blindly turn over their money to them. As they say - ADAPT or DIE…with Wells Fargo - I’m guessing the ladder is around the corner!

By Mario Pinto on May 22, 2026 Verified by Google

I been waiting for 45 minutes to talk to a banker, they didn't say nothing to me . And i went to another wells fargo in taylorsville, and they did help me.

By connor sax on April 17, 2026 Verified by Google

I have never had a worse experience with a bank in my life. You guys charged me 10 bucks to check a Wells Fargo check because I don’t have an account with them. They then stamped it so when I took it to Walmart or check and go they wouldn’t chase it because they thought it was already cashed. And then when I said, finally screw it cash my check so I can get my money. They wouldn’t cash my check anymore until I contacted my grandmother who wrote the check to approve it when they were never going to have to have approval to begin with, but because they stamped it, and I walked out of their building with it now for some reason they had to have some approval. A.k.a., they just wanted to harass me. This is why I stopped banking with Wells Fargo. This is the biggest scam I’ve dealt with a bank. When I had an account it was fee after fee after fee. I will never come back to this bank and I strongly suggest others to not bank here. They forced me to cash my check with them to collect the 10 dollars. That’s BULLSHIT! I’ve called corporate and made a complaint and I genuinely hope you know I will never ever set foot in your establishment ever again unless it’s abandoned and I’m there to purchase your building. The lack of compassion and brain cells in that establishment is astonishing.