By Inventory Admin on August 12, 2026 Verified by Google

Every time I go to this location I am greeted warmly and treated courteously. The crew is very dedicated and attentive.

By Exportando Nos Eua By Oliveira on January 7, 2026 Verified by Google

I was poorly treated by the manager, Tuchita. I asked to speak with a supervisor, but she was not at the bank. I am not a bank customer, but I am a merchant and I get coins for my business. I had never been to this bank before, but I have already been to almost all the other Wells Fargo banks in this area, and I know that even if I am not a customer, I can get up to $20 in coins, and if I need more than that, I can do a cash advance. She didn’t even want to listen to me. She said that if other branches do it, that’s their problem, but that they don’t do it here. I found her extremely rude for a bank where everything should be based on courtesy toward customers. I was even considering opening an account at the bank, both personal and for my businesses, but now I will no longer do that.

By Cee on May 2, 2025 Verified by Google

I visited the branch today, there were two tellers and a line. No problem, I waited, when I finally got called up, I told the teller that I needed a medallion signature and asked do I see the her or someone at one of the desks. She asked did I have an account there, I said yes and she asked for my paperwork and ID. I gave both and waited for about 5 mins or so. She then told me to sign the document, I did and gave it back to her. Before she went to stamp, she says to me, you need a notary stamp, right? I said no, I told you I needed a medallion signature. She then says “no, you didn’t, you said notary” So, I say no, I said medallion and told her she does not have to be rude. I told her why would I ask for something I know I didn’t need and she kept saying I said notary. But if you were so sure I said notary, why didn’t you just stamp it? Why the hesitation? Then she proceeds to tell me that no financial institutions do those and only financial advisors and attorneys do them. I told her that the business told me banks do them that’s why I came there. I ended up leaving and went to my credit union and they offered the service. However, I now have to get a new document to complete and go back to them because she had me sign and date the paperwork, so they could not do the signature. This is a big inconvenience and waste of my time and I don’t like the attitude that was displayed because she made a mistake. I'm being nice by not putting the tellers name on here but I've been a long time customer and usually don't have any issues but I don't like how I was treated today.

By Ethan Gantt on January 16, 2025 Verified by Google

I’d like to take this opportunity to comment on a few words about my experience at Wells Fargo on 9811 Brook Rd, Glen Allen, VA 23059. Today I went through the drive through to make a deposit, and the associate that helped me with my transaction was Melissa.

Melissa greeted me pleasantly and her attitude was very positive. She was professional, courteous, polite, and was patient with her services today. I told Melissa that she has waited on me before in the past, and she is sweet each time I see her.

Not only did Melissa do my deposit, but she also took the time to tell me that I had credit card points that was getting ready to expire. She encouraged me to take advantage of those points before they are lost, because the amount that I had available was significantly high. I told her I thought that I had it set up where they automatically credit into one of my ways to save accounts, and she confirmed that I did not. Due to limitations, she was unable to help set this up for me today, but she went out of the way to give me the customer service number to call to get support.

Melissa took the time also to give me account balances on each of my accounts and answered any questions that I had at the time. Melissa did not rush me through the line, and we both exchanged to each other one or two conversations about how each other’s days were going. Two of my way to save accounts are set up with specific headers, one for my birthday finances and one for my god daughter I am expecting. Melissa and I both joked and was playful saying we were both 21 years young, and both had a few smiles and laughs.

I really appreciated Melissas services today, on how supportive, helpful and friendly she was to me. At lot of places these days, there is a lack of customer service and approachable employees in the workplace wherever you go. For the Wells Fargo branch that is at 9811 Brook Rd, Glen Allen, VA, you all are lucky to have Melissa on your team. With her pleasant personality I am sure that there are a lot of returning customers that always leave satisfied and with a smile. I even told her that she made my day, and I would leave this google review for her today, so I hope she is identified in the near future for excellent customer service.

To the individual or business that is listed as the verified owner for this Google Business Profile, please bring to Melissas attention that she was recognized in this review for her outstanding efforts.

By Jessica Puckette on June 11, 2024 Verified by Google

One of the personal bankers, Nicole E., was so helpful when I came in today. I made an appointment online and she was super friendly. I was in and out quickly!