By Kevin Schultz on August 30, 2026 Verified by Google

I'm not a Comcast customer and I'm sure people have perhaps less favorable things to say from time to time - but this five star review comes from an experience I had with a very friendly staff member while trying to return some very old equipment I ended up with from a friend who didn't know what to do with it. I didn't want to just trash it, so I thought I'd try to take it here and see if they'd take it to recycle it. They were incredibly easy and gracious about it and even offered to take care of recycling the box I brought it in! I was really surprised by how easy it was. So, the staff here provided great customer service to a non-customer, and I appreciated it!

By Tim Henderson on August 8, 2026 Verified by Google

Tried to simply return a WiFi router and was told there would be a long wait. Seems poorly managed, particularly given xfinity’s incredibly high fees. This is why I switched carriers. Maddening.

By Katarina S on June 5, 2026 Verified by Google

Wait time for walk in are 2hours absolutely incredible this place like the DMV.. Best to make appt they don't tell u until after you have waited.NEVER AGAIN!!

By Annette Balazs (Formerly, Miro Ojeda) on May 17, 2026 Verified by Google

Had a great experience with Xfinity customer support today. The representative was incredibly patient, helpful, and made the whole process smooth and stress free. They took the time to explain everything clearly and resolved my issue quickly. Really appreciate the excellent customer service. Thank you for your awesome help, Kelvon.

By Dick Adams on December 9, 2025 Verified by Google

We scheduled an appointment for 1:00 PM and arrived early. However, we still had to wait for an hour beyond the scheduled time. Several other had been waiting for over two hours. It appeared that the office was understaffed on that day, as they kept adding staff. Approximately eight elderly customers who clearly required assistance were not provided with any assistance. As I am relocating abroad, I required an appointment on the day the initial appointment was set. I am still waiting as I type this. I sincerely hope that this message is noticed and that someone contacts me to offer me a credit or some form of compensation.