By Foxpsalm on June 18, 2026 Verified by Google

Constant daily service interruptions. I don't know if it's old infrastructure that can't handle the population in the Zephyrhills area or what but for months now internet has been unreliable with multiple nightly interruptions and massive lag spikes. For the price they charge it's not worth it to deal with.

By Heather Carbone (Advisor Support Services) on May 8, 2026 Verified by Google

It's mind-boggling of how incompetent Spectrum billing is. How this company continues to operate with not only losing money, but also with billing customers inaccurately each time. Whoever is in charge of the billing department, seriously needs to be evaluated and/or replaced.

I've added/upgraded services twice in the last 4 years with mobile and internet. Any type of promotional offers customers approve of or agree on... YOU WILL HAVE ISSUES, GUARANTEED! With both service upgrades it took 6 months for Spectrum to accurately reflect what was offered and what was agreed upon on the monthly billing.

If you do not stay on top of it, YOU WILL NOT receive the correct promotional offers you're entitled to.

The 1st Upgraded Service Request: Received internet and mobile combination promo offer. Yet, I was being charged full price. When someone actually fixed the billing 6 months later, the extra charges were eliminated and I ended up with free services and paid less than I had agreed to when signing up with the Spectrum salesman.

There is a reason you NEVER get an order number or service upgrade number for reference.

2nd Upgraded Service Request: Fast forward two years, upgraded to an internet and mobile promo package 3 months ago, and still waiting for the promotional prices to reflect accurately on the billing statement. Yet, this has been impossible for them to do.

Billing is not rocket science, and the issues as noted above should not be the normal for customers to experience each time. Perhaps, Spectrum's software needs upgraded or they need to seriously look internally at staffing errors. Verizon is looking better and better each time!

By Hedera Helix on April 1, 2026 Verified by Google

Driver van 190101 in Tampa by the airport Air cargo at 3:50 ish pm. Plate #GFT934. RECKLESS DRIVER. changes lanes and makes turns with NO SIGNALS. I almost hit them when they just swerved into my lane. I can't stand when people are in marked vehicles driving reckless, it just means to me that spectrum hires reckless drivers that don't care about other people on the road . It would not kill you to use your signal however it might kill me if you don't!!! 🤬🤬😡🤬🤬🤬😡🤬🤬🤬🤬

By Lorri Robins on January 13, 2026 Verified by Google

I called to cancel because my bill for internet only is now $95.00. They had the audacity to mention lowering it to $30.00 to keep me, after I asked them before to lower it. I’m glad I can finally be rid of their hold on me with shameless pricing for a senior.

By Mrs.W. (Proverbs 6:16) on January 10, 2026 Verified by Google

Spectrum has really gone downhill. There's always an issue with the service being down. No signal inside the house. Idk how many times i called complaining about service outages and speeds, asking for any updated deals. They didn't want to change my meager plan until I called to cancel. By then it was too late. I had a plan from over 10 years ago that increased to over $100 a month, For only internet!, when I called to cancel, only then did they offer me 2 gig instead of 400 mgb for $40 instead of $100 something.
Last year, they "upgraded the internet for free" a few weeks after a mandatory price increase. Since then, and before really, my internet has gone out almost weekly. They never take anything off for the inconvenience. Charging more for less is a good business plan for them, bad for us.
Good news tho! I switched to frontier after my son said his was wonderful... haven't had a problem all week for the first time in a long time!