By Darin McMullen on May 28, 2025 Verified by Google

They were ignorant of the facts and must have assumed I was talking about material loss coverage details having no sense of liability from their training.The link to the 3rd party insured detail long form does not work nor does the broker that provides said insurance have any details of coverage because I tried to get this and it did not materialize.I was labeled a "Karen" after my attempts to get clarification were denied and outrightly dismissed each of the 4 times I asked for coverage details that rightly came into question and I or no one should be financially prepared to float in any eventuality. My suggestion to this branch is to revitalize your documents, put the terms of the rental agreement, including the insurance coverage to whom you are an agent for by way of 3rd party broker on your website so they are upfront and bare competitiveness witness to the market share you subscribe to. Anything other than this is wholly dishonest and could put someone in the poor house if you so elect to do so. Do some customer training so the 1st response from the clerk is not frustration because they don't know how to get the information and appear unsupported by management having to face the customer alone. It will go a long way with image by resolving client concerns in a friendly and expeditious manner. If I had been greeted with the sense of concern from the clerk and not helplessness it would have been a whole different experience, but the repeated performance of outright denial is never a good practice to start. It only gets worse when a clerk has no tools to draw upon, which clearly makes this a training failure issue and the clerk can't be blamed for this outcome. Without intervention by management it will become the best advertisement for their competition ..... down the road.

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By Jaime-lyn Thorne on May 17, 2025 Verified by Google

Amidst the stress and chaos of moving, Kelly and Candy at Access Storage in Woodstock were an efficient and light-hearted escape. They met all my storage needs with proffesionalism and kindness.

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By Tyler Mulligan on February 15, 2025 Verified by Google

Kelly was very polite and heard lots of great things really recommended these people for storage

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By rebecca harrison on January 4, 2025 Verified by Google

They were quick and efficient in getting what I need. Kelly was an absolute delight to work with.

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By John Twomey on October 1, 2024 Verified by Google

Renting a storage locker at Access Storage was a pleasure. The rates are great, and I was in and out in no time. Thank you very much Kelly.

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By Joe Purves on July 17, 2024 Verified by Google

Very easy going and friendly people good job ladies and ready to help all they can

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By Chris Morton on July 15, 2024 Verified by Google

This was my first experience renting a storage unit and couldn’t be happier that I chose access storage. The staff I dealt with, Kelly & Sandra were really helpful and made the process super easy! They found the option that best suited my needs and actually saved me quite a bit of money compared to their competitors offers. The staff were also super fun and if I was staying in the area I would apply to work here! Thank you again for everything!

Also, the first four weeks were on them :)

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By Dk Dk on December 28, 2023 Verified by Google

We had to store our whole house for 8 months while building a new one. Kelly and Sandra were very helpful and the storage was clean and easy to access whenever we need to. Definitely would recommend them to others.

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By Vee Emm on November 2, 2023 Verified by Google

They provided excellent service and were so helpful. No issues and would recommend. They do checks if the storage units too so I felt my items were safe.

Thank you!

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By C R on June 23, 2023 Verified by Google

Fantastic service and phenomenal employees. In a pinch and needed to get storage quickly, their hotline phone customer service rep was amazing. When i went to sign and pick up access codes at this location Kelly and Sandra were absolutely phenomenal and extremely helpful. Great company and great deals.

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