By Aman Singh on June 13, 2026 Verified by Google Access Storage - Kitchener Northward

Working with Kathy is an absolute pleasure! She is incredibly dedicated, reliable, and brings a fantastic positive energy to everything she does. In terms of talent and work ethic, she is a total unicorn genuinely rare and exceptional. I cannot recommend her highly enough!

SHEEE IS THEEEE BESTTT!!!

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By Tien Hy Bui on May 18, 2026 Verified by Google Access Storage - Kitchener Northward

Kathy was very helpful and friendly! Great tips and ways to remember the steps to access our storage! Safe area and clean storage space exactly what we needed!

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By Lori Mac on January 25, 2026 Verified by Google Access Storage - Kitchener Northward

Very clean & secure, plus I love that it's a Canadian Company. The Woman Kathy I spoke to was very helpful & kind to make sure I didn't have a long walk to the storage unit.

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By Robert Hobbs on October 5, 2025 Verified by Google Access Storage - Kitchener Northward

very friendly and professional staff. I have to really give a shout out to Kathy in particular. As someone who has been effectively their whole career dealing with customers she is fantastic!

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By Preeti Christian on September 23, 2025 Verified by Google Access Storage - Kitchener Northward

I had a really great experience with Access Storage! The staff were super helpful, friendly, and made the whole process easy. The facility was clean, secure, and well-organized. I felt confident leaving my things there and everything went smoothly. Highly recommend them if you’re looking for a reliable storage place!

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By Erich Billiald on September 20, 2025 Verified by Google Access Storage - Kitchener Northward

Such a pleasant experience! Management was phenomenal, and so thoughtful. Great services, even better people! Strongly recommend!

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By Pritesh Mistry on September 6, 2025 Verified by Google Access Storage - Kitchener Northward

Great experience at this location, everything went smooth. The instructions were spot on and the staff is super friendly and professional.

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By Tara A on September 4, 2025 Verified by Google Access Storage - Kitchener Northward

Excellent service and experience at Kitchener Northward on Maple Avenue! We were met with warm, friendly and helpful assistance from Kathy. She went above and beyond for us, making the entire process easy and stress free. The space was very clean and secure. I felt very confident that our belongings were safe the entire time. It is evident that the cleanliness and security of the facility is paramount to the staff that work there.
Thank you Kathy and Access Storage!

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By Andrew Lin on April 24, 2025 Verified by Google Access Storage - Kitchener Northward

From the get-go Access Storage was an absolute gem. The reserve centre was flawless, the process couldn’t have gotten down smoother explaining each plan and each deal to your particular situation to really ensure you’re taken care of was really a breath of fresh air. Coming in person, somehow it got even better with Kathy and Nicole second you step in you’re welcomed with a very warm and inviting vibe and ends with nothing but smiles. The storage facility is super clean, 10-10 and the staff is very accommodating. If you’re in the market for storage look no further!

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By Vrisha Shah on March 25, 2025 Verified by Google Access Storage - Kitchener Northward

Kathy and Nicole were both absolutely delightful! Not only were they super helpful with the process but were also super kind and fun to talk to! I would in fact make it a point to come and see them when I pick up and drop off my storage items just because they are so pleasant!

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By Mahathi Dantu on March 1, 2025 Verified by Google Access Storage - Kitchener Northward

Hello! After using the storage unit for a few weeks, I'm pleased to say that Kathy Callahan's service was consistently first-rate. She was always understanding with me. The items that are kept there are quite secure. I'm glad I had such excellent service, and if I ever needed to return, I would most certainly do so.

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By Brian on February 12, 2025 Verified by Google Access Storage - Kitchener Northward

I required a clean, climate controlled, secure storage locker that was accessible 24/7 on short notice. A friend suggested Access Storage and this location was able to assist me. The friendly staff were able to find me an appropriate locker for an economical price, without committing to a long term contract.

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By Krystle on January 11, 2025 Verified by Google Access Storage - Kitchener Northward

Both Nicole and Kathy were beyond helpful with advising what storage unit would be best suited for my family. They took time to show us options and let us know the best deals available. Highly recommend them for any storage needs!

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By R Y & B J on December 21, 2024 Verified by Google Access Storage - Kitchener Northward

First and foremost, Nicole provided absolutely amazing, professional and courteous service from our very first interaction to the point we stored our items. The entire experience was thorough and made very easy with Nicole's guidance. The facility is very bright and clean, and most of all very safe. I would highly recommend this Access Storage location and working with Nicole for all your storage needs. Thank you so much for the fantastic experience.

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By It's Bk on December 13, 2024 Verified by Google Access Storage - Kitchener Northward

I owe Kathy and Nicole my life, they’re the most amazing human beings I have ever met! They love working with people and you can see it! Stayed overtime on a Friday (!!) to help me out, love them!

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By Andy Wright on December 8, 2024 Verified by Google Access Storage - Kitchener Northward

I may be needing short term storage and I went to the location on Maple as it is nearby. I was warmly greeted by Kathy and Nicole and had a nice chat about locker sizes and pricing. Kathy was extremely gracious to show me multiple units so that I could more accurately envision what I need to store in the various sized spaces.
The building is very clean and is easy to move around with ample elevator and loading bay facilities.

I was provided detailed information about requirements, fees and the process, and had all my questions answered. All with great humour, thoroughness and friendly, professional demeanors.

I'm not sure when I will need the locker but I know for sure where I'll be going when I do.

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By Charlene Hancock on October 23, 2024 Verified by Google Access Storage - Kitchener Northward

Great team to work with! Right from the start they were able to answer all of our questions and suggested exactly what we needed. Facilities are clean and secure, we never had an issue accessing our unit or working with the team.

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By ARITRA BANERJEE on October 21, 2024 Verified by Google Access Storage - Kitchener Northward

I didn’t use the storage as they didn’t have indoor storage for vehicles at this particular site. But the customer service at front desk by Kathy is impeccable. A warm and charming person and always greeting with a smiling face. She took the time to understand my storage requirement and worked towards a solution, talking to other locations and she provided me with the information where vehicle storage is available. It was very helpful and saved me a lot of time surfing through the web and finding for locations. Thank you Kathy for your service and hope to use this storage site at some point in the future.

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By Jiaying Fu on October 11, 2024 Verified by Google Access Storage - Kitchener Northward

I had a really great experience here! Kathy is very chatty, and I really enjoyed our conversations. She made the whole experience even better. Nicole was also very helpful, and the storage room is incredibly safe and clean—beyond my expectations.

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By Shakeeb Nazrudin on September 18, 2024 Verified by Google Access Storage - Kitchener Northward

I had the pleasure of meeting Assistant Manager; Kathy and it was just a wonderful experience. Kathy is super knowledgeable, kind and extremely professional. She stayed back even after office hours just to ensure my booking was sorted out. Great work Kathy and thank you for such a wonderful experience today! I would highly recommend this specific location for anyone looking for additional storage.

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By Jae-Young Yoo on September 9, 2024 Verified by Google Access Storage - Kitchener Northward

If you are looking for storage, this is the perfect place you wanna go, because very nice storage with very reasonable price. Especially, very very kind and sweet employees during whole time talking to them. (Kathy, and Nicole are wonderfully kind and helped with everything I need) I highly recommend to use this storage and I will definitely come back to use this storage if I need to use storage again. Not going anywhere else. She said she loves my sweater, and I would have given my sweater to her just because they are super super nice to me, and i would come visit here just to talk to them because they are very fun to talk to. They seemed like very happy with the job and very engaging. I really appreciate to them for welcoming me and helping me.

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By Manav Patel on August 26, 2024 Verified by Google Access Storage - Kitchener Northward

I recently used Access Self Storage, and my experience was fantastic! Nicole Near and Kathy Callahan went above and beyond to assist me with everything I needed. They were both incredibly friendly, professional, and made the entire process smooth and stress-free. It's clear they care about their customers and provide top-notch service. I highly recommend Access Self Storage to anyone in need of a secure and reliable storage solution. Thank you, Nicole and Kathy, for your kindness and support!

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By Zineb Aourid on August 26, 2024 Verified by Google Access Storage - Kitchener Northward

I had an excellent experience at the storage facility thanks to the help of Kathy and Nicole, the assistant managers. They made the check-in process smooth and stress-free. Both were incredibly friendly, knowledgeable. They made me feel confident that my belongings were in good hands. It’s rare to find such exceptional customer service, and I highly recommend this location to anyone needing storage solutions!

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By Jennifer Ramroop on August 10, 2024 Verified by Google Access Storage - Kitchener Northward

Easy registration. Friendly, helpful and efficient customer service. Very clean and well maintained building. Easy access to building and individual storage units.

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By Abdel Elamroussy on August 7, 2024 Verified by Google Access Storage - Kitchener Northward

Front desk lady( I didn’t get her name) was the kindest lady I’ve ever met, super sweet and kind took her time to show me around to my unit and explained everything perfectly

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