By Christina Magdaleno on August 25, 2026 Verified by Google

. I rarely leave negative reviews, but what happened today felt so deliberately disrespectful that I believe it needs to be addressed.

This is not the first time I’ve had an issue at this location. The manager consistently comes across as unfriendly and unwelcoming, and unfortunately, today’s experience went far beyond poor customer service.

When I arrived, there was no one at either the Dunkin’ or Baskin-Robbins register, and I waited approximately 2–3 minutes before anyone came out to assist me. I am a frequent Baskin-Robbins customer and had a reward I wanted to redeem. When I asked the employee how to use it, she seemed unfamiliar with the reward and called the manager over to help.

I was then told they were out of chocolate ice cream, so I stepped over to look at the available flavors and choose something else. Rather than continuing to assist me with the order I had already started, the manager walked away. During this time, several other customers came in AFTER me. Instead of allowing me to finish the transaction I had already been waiting for, those customers were served ahead of me, leaving me to get back in line and wait behind people who had arrived well after I did.

What made the experience even more upsetting was that I felt noticeably overlooked while Hispanic customers who arrived after me were assisted before me. As a non-Hispanic customer, I was left with the very uncomfortable impression that I was being treated differently because I was not Hispanic. I cannot speak to what was in anyone’s mind, but I can absolutely speak to how I was treated and how the experience made me feel.

After already waiting for assistance and trying to sort out my reward and order, being pushed behind customers who arrived after me felt purposeful and incredibly disrespectful. At that point, I simply walked out.

Good customer service means acknowledging the person who was there first and finishing their transaction before moving on to customers who arrived afterward. I should not have had to fight to maintain my place in line simply because I needed a moment to select another flavor after being told my first choice was unavailable.

I have overlooked previous issues at this location, but today was enough. I left feeling disrespected, singled out, and unwelcome. I do not plan to return to this location, and I sincerely hope management takes a serious look at how ALL customers are being treated.

By Moriah Clay on July 6, 2026 Verified by Google

What Was Wrong With These Ladies Today?Man!! They Customer Service Was So Terrible🤨..No Greetings or Anything?When A Customer Come through the Door.. You Supposed To Say Hello, can I help you , I had to Ask Someone ..Can Somebody help me. No Smile or Anything!!This is my Second Time Complaining about this store on Google. I Thought They Customer Service Might have Got Better!! I Guess Not!!🤨 That was couples years Ago..

By Sun on September 3, 2025 Verified by Google

OMG I DON'T KNOW WHO WAS IN THE KITCHEN TODAY AT 3:20PM. BUT WOW, my croissant is delicious. GREAT JOB, I'm amazed. I've never received such good service before today. I say the same for my frozen caramel, thanks guys.

By S on September 8, 2018 Verified by Google

Ordered a “brownie sundae” with hot fudge, through delivery services, but they forgot the brownie and the hot fudge. What is this?! Lol smh

By James the Librarian on May 19, 2018 Verified by Google

Don't ask for anything new or make special orders.

I asked for A Sundae Shake. They came out weeks ago. The guy at first said they could not do a Sunday Shake using a flavor other than Oreo or Chocolate Chip Cookie Dough. Then he said it would be "ok" and asked me what toppings to put on it.

To make it, he put a scoop of ice cream in the bottom, added a 2 ounce layer of shake, then put hot fudge on it and added a second scoop of ice cream.

Attached are the comparison photos and a screen cap of the Sundae Shake announcement.