By Terry Avramidis on May 27, 2026 Verified by Google Access Storage - Bolton

I had sent an email about finding a dead rat in my double unit, and no one responded to me, I found that very unprofessional. Someone should have said something and someone should have done something, whether it was some kind of compensation or try to fix the unit so no rats could not get in it.

I also sent an email to let them know I had emptied the unit and left it in better condition than I got it, and again no response from them.

But I’ll tell you if you miss a payment, they’ll email you right away!! …. 😂

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By Ilona Skrypec on May 4, 2026 Verified by Google Access Storage - Bolton

Admittedly, it was their current Sale pricing that was the major reason for even considering a storage facility. Then every staff member, from the phone contacts at head office to the Store Mgr at the Bolton location, were very friendly and informative. They guided me thru each step, explained all the information upfront, over the phone and again when I arrived and lastly, the facility was exceptionally clean.

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By Paul Rivet on March 6, 2026 Verified by Google Access Storage - Bolton

Fantastic experience getting set up with a storage unit here. The staff are great, and the facilities very clean and accessible.

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By kavita huria on March 4, 2026 Verified by Google Access Storage - Bolton

I vacated my two units today and I just wanted to thank Lovepreet for the excellent service. His professionalism is beyond commendable. His understanding and helpful nature makes the experience better. Thank you team Access Storage for having a great member like Lovepreet.

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By Irina Mihaela on February 27, 2026 Verified by Google Access Storage - Bolton

Great customer service from the Store manager. He was ery thoughtful, called me before the move to give me a unit that would suit my needs better. He stayed overtime to walk me through the process and set me up. He explained things well. I highly reccomend.

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By Harshdeep Parhar on January 7, 2026 Verified by Google Access Storage - Bolton

Lovepreet at Access Storage was absolutely amazing to deal with. From start to finish, he was extremely helpful, knowledgeable, and patient, taking the time to explain everything clearly and making the whole process smooth and stress free. He went above and beyond to make sure I had the right unit for my needs and made sure everything was set up properly. Customer service like this is hard to come by these days, and Lovepreet truly stands out.

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By R R on November 23, 2025 Verified by Google Access Storage - Bolton

New users of this location are leaving a lot of trash everywhere. The storage is good the people using it are not.

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By Sandra Dyer on February 2, 2025 Verified by Google Access Storage - Bolton

The experience was everything my sister who referred me said it would be the only hitch was I understood that the funds I paid on my initial call was for a lock and when my nephew arrived they were charged for a lock again but I will contact the office tomorrow to clear that up
The facility is well lite and units are clean , staff on phones were pleasant and engaging, even when I was telling my dog to sit and be quiet and realized the fellow on the phone would wonder what I meant,
we had a good laugh about it so thank you for the excellent service and will definitely recommend your business to anyone I know needs it!!

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By Kelly Bovair on November 14, 2024 Verified by Google Access Storage - Bolton

The place is clean and has good lighting inside and outside the storage place. The staff answered my questions and explained everything clearly. No issues with hidden fees. I am also grateful that the manager offered a discount on the first twelve weeks. I needed this storage for my father who was ill and needing to sell his home.
I would use this storage place again if needed.

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By La Fancia on November 8, 2024 Verified by Google Access Storage - Bolton

Navpreet is very kind and had a smile on her face, from the beginning to end of our transaction. She was a great help. And got us the perfect storage space/size we needed. Her patience and great customer service is very much appreciated.

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By David Fotheringham on October 26, 2024 Verified by Google Access Storage - Bolton

I bought bubble wrap. Turns out I didn’t need it. Went back an hour later and they wouldn’t give my money back. “It’s our policy not to give money back”
Nothing written on the receipt and no signs that say anything about not able to return product.
Terrible service from assistant manager. (Lovepreet)

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By Lisa Saroli on August 30, 2024 Verified by Google Access Storage - Bolton

Bolton staff were always helpful with great service and friendly attitudes. Clean and safe facility. Online and telephone service was seamless as well. The only issue was the inability to pay a one off by e-transfer.

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By Licia Sklepetas on August 6, 2024 Verified by Google Access Storage - Bolton

Office staff knowledgeable and quite friendly. Showed me the two units we spoke of so I could make my decision on space needed

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By Sandy on July 26, 2024 Verified by Google Access Storage - Bolton

Access Storage staff offered the most amazing customer service. From the moment you enter the door, they are so friendly, welcoming and willing to help. Sonia is so helpful and courteous. The place is super clean and they are thorough in their review of documents. I strongly recommend this place to anyone who needs storage.

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By J C on July 25, 2024 Verified by Google Access Storage - Bolton

Sonia and Armila were both very helpful and kind. Sonia really listened to what we needed and was able to not only accommodate all of our wishes, but she was able to give a good price also. Thank You both for your help.

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By Daniela Perri on July 25, 2024 Verified by Google Access Storage - Bolton

We have had a smooth, positive experience with Access Storage so far. We needed to make last minute changes to our booking / unit and Sonia (manager at the Bolton location) was nothing but compassionate, helpful, quick on her toes, and accommodating! She even followed up with us a couple days later which made us feel more confident and at ease with our move. Thank you, Sonia and the Access Storage team!

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By Berleen Sanghera on June 24, 2024 Verified by Google Access Storage - Bolton

WORST EVER experience with this storage unit. First of all on moving into the storage unit NO HELP whatsoever due to the latch being stuck. Had to pay my movers and Uhal extra for the time wasted at the storage unit (2 hours). AFTER we moved our stuff out of unit majority of our belongings were damaged all wet and Moldy our couches + many other things. Called the office Sonia manager was 0 help to provide me the insurance number to claim for my things being damaged. They called me back after two days saying we will take action… why not just inform me on the day and actually listen to my concerns and what had happened? This office and staff working there is ridiculous 0 help and on top that was not told to remove the entire lock off the unit they said they are going to charge me.. Let me know how that makes sense you are charging me when your office has been nothing but troublesome with us for the past 2 months. Never ever go with storage units 0 managerial mannerism 0 absolutely worst experience I’ve ever had with anyone in my entire life.

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By Lucy Romano on May 22, 2024 Verified by Google Access Storage - Bolton

Excellent Service, Sonya the Manager is amazing, excellent communication and service. I would recommend Access to my family and friends. Thank you for the wonderful experience!

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By Ramsey Fashho on May 16, 2024 Verified by Google Access Storage - Bolton

I gave a score of 5 for customer excellence at the Access Storage Bolton Location. I want to give a shout out to Sonya , The Manager, for her caring and professional approach towards the clients. My
Wife and I have been clients of this location for the last years with two storage units , and we always get excellent service . Today , May 16,2024, I informed Sonya that we wanted to consolidate the two units into one and if she could find us a cheaper unit to rent. She went above and beyond to help me find an alternative unit to meet our needs. I want to thank Sonya for all her hard work and we recommend this location to all.

Ramsey Fashho

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By Laura Tammaro on May 1, 2024 Verified by Google Access Storage - Bolton

Best customer service experience I received from Sonia and lovepreet affordable pricing always and they walk you through everything and always asking if I had any questions 100% satisfied thank you again

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By Tracey Lehman on April 12, 2024 Verified by Facebook Access Storage - Bolton

Kudo's and Attabe's for Sonia, the multi-tasking, customer service marvel ! I'm a long-time customer, and Sonia was so helpful in transferring my unit from one location to another. She was professional, polite and efficient - in addition to the multiple tasks she was managing at the same time. The new unit is perfect for my needs. Thank you !

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By Naomi Cerswell on April 5, 2024 Verified by Google Access Storage - Bolton

Very safe, clean and organized storage facility. Sonia went out of her way to make sure we have the best situation possible. Great customer service. Thanks, Sonia

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By angelica perfetti on April 4, 2024 Verified by Google Access Storage - Bolton

I had such a great experience with Lovepreet. He was very helpful, professional, and friendly to work with. Would definitely recommend visiting when Lovepreet is available to help you with your storage needs.

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By Allison Power (Ally) on March 12, 2024 Verified by Google Access Storage - Bolton

Sonia is excellent and fixed an issue my fiance and I had, so fast. I’m very excited to start my journey as an access storage customer.

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By Lisa Lynch on February 23, 2024 Verified by Google Access Storage - Bolton

We were greeted by two very pleasant people that asked just the right questions and were very expedient. Our experience could not have gone any better. I would highly recommend using Access Storage in Bolton. Kudos to the gentlemen that helped us.

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