By Nakaz West on April 18, 2026 Verified by Google Access Storage - Kitchener Queen St

I meant to write this review a while ago but better now than never. I have to commend Victoria and Jenn that followed up and followed through from the beginning to the end. These ladies are the best, professional, kind, and very unselfish. The ladies listened to my needs and wants and went over and beyond for me. They made sure to follow up with me to ensure my storage needs were met. They were generous and kind enough to give the competitors my business, and for that I can't ever forget these ladies because it showed real customer service care. Access Storage better give these ladies a well deserved RAISE/ Bonus something but they deserve all the KUDOS in the world.!!

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By Crystal Gerbert on April 15, 2026 Verified by Google Access Storage - Kitchener Queen St

I am back, almost 2 years to the date, again Easter Weekend.
Riley was my customer service personnel. Same as the last time, Riley went above and beyond to explain the services that Access Storage would provide for me.
Keep up the good work and for both the company and employees 👍 👏

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By Lori Lockman on March 23, 2026 Verified by Google Access Storage - Kitchener Queen St

My daughter has a storage unit there that I use .
The service from every staff member over the years has been so great however the service and understanding that both Victoria and Jenn give is a different level, they are amazing and would highly recommend

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By Eric Law on February 18, 2026 Verified by Google Access Storage - Kitchener Queen St

Super clean facility, well managed. The staff here are absolutely amazing. Would highly recommend

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By Baddi on December 17, 2025 Verified by Google Access Storage - Kitchener Queen St

​I recently visited Access Storage to store my personal belongings, and I was thoroughly impressed by the quality of the facility. Moving and storing items can often be a stressful and cluttered experience, but this location completely changes that narrative. From the moment you arrive, it is immediately obvious that this is a professionally managed operation.
​The first thing that strikes you is the sheer size of the place. The facility is massive, yet incredibly well-organized. The layout is spacious, with wide corridors and loading areas that make maneuvering furniture or large boxes hassle-free. Unlike other cramped storage units I have seen where you feel like you are squeezing through a maze, this facility feels open and accessible. It made the physical act of moving my things in significantly easier than I anticipated.
​Security was my top priority, and Access Storage definitely delivers on that front. The facility feels like a fortress in the best possible way. Between the gated access, the surveillance systems, and the general build quality of the units, I walked away feeling completely confident that my belongings were safe. It is clean, well-lit, and clearly maintained with a high attention to detail.
​I will admit that the pricing is a bit on the higher side compared to some budget options out there. However, in the world of storage, you really do get what you pay for. If you are looking for the absolute cheapest option, this might not be it. But if you value security, cleanliness, and a stress-free environment for your possessions, the premium price is absolutely justified. It is a great place, and I would highly recommend Access Storage to anyone who wants peace of mind knowing their things are in good hands.

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By Timothy Class on September 22, 2025 Verified by Google Access Storage - Kitchener Queen St

I had a great experience with the access storage on queen st. Chantel and Victoria were very helpful and very knowledgeable about all things storage related. I rented my unity mand got the complete walk thru and feel i was treated quite fairly with the rates and services that are offered. I highly recommend this clean, safeand centrally located location.

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By Douglas Moore on February 26, 2025 Verified by Google Access Storage - Kitchener Queen St

The facility is very clean and well-kept. The fact that this location is all inside and heated is nice if you're moving stuff around in the winter. The staff here are great too.

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By Hasham Pathan on February 25, 2025 Verified by Google Access Storage - Kitchener Queen St

Superb experience! Interacted with Victoria and she understood the requirements very well and provided right options to choose from. Very knowledgeable. Keep it up Victoria..

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By Kevin on February 19, 2025 Verified by Google Access Storage - Kitchener Queen St

I inquired about a storage unit and Victoria was a great help, she explained everything perfectly and made it all easy to understand even the user agreement.
Also I was impressed with the flexible options. Often businesses will hit customers with fees for any change, but access storage policies allow employees to provide the best customer experience.

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By Zer Aswad on February 14, 2025 Verified by Google Access Storage - Kitchener Queen St

I went there just to inquire about a storage unit, but Douglas was incredibly supportive and helpful. He took the time to explain everything in detail, answered all my questions, and was super friendly throughout the whole process. His customer service was beyond amazing—I’d give him 100 stars if I could, not just 5! Truly a fantastic experience. Highly recommend!

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By Jennifer Haller-Buchanan on November 30, 2024 Verified by Google Access Storage - Kitchener Queen St

Friendly staff helped in many ways. They guided us through the application process, gave us a tour of the building, demonstrated the elevators, and made certain that we were able to open and then lock our storage unit. Access Storage made our last minute move so much easier.

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By Lone Ranger on November 9, 2024 Verified by Google Access Storage - Kitchener Queen St

No one has ever explained the terms and conditions as clearly as Douglas did. He’s truly exceptional at what he does, making sure every detail is understood. I couldn’t have asked for a better experience—thank you, Douglas!

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By Smiley Gimbel on October 25, 2024 Verified by Google Access Storage - Kitchener Queen St

Doug was absolutely fantastic! The level of professionalism and customer service was top notch...there was a bit of a learning curve with the elevator and layout etc, but he was excellent in explaining!

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By sasank cherukuri on October 25, 2024 Verified by Google Access Storage - Kitchener Queen St

Store is very good customer service from Douglas is awesome he explained all the details of the storage and Victoria helped me a lot with parking details. Awesome service👍👍

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By Charlea Glenn on September 20, 2024 Verified by Google Access Storage - Kitchener Queen St

This was my first time renting a storage unit. And it was an amazing experience during the set up and closure when I was done with it. During set up Douglas helped and made the process incredibly easy. They were very thorough, even offered a tour.

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By Stephen Westmacott on September 1, 2024 Verified by Google Access Storage - Kitchener Queen St

Douglas truly went above and beyond to make sure our needs were met. Despite arriving late to our appointment due to unforeseen circumstances, he stayed hours past his shift to ensure we had access to our unit. He took the time to walk us through the introduction process without rushing, even though we knew he was working late just for us. His positive attitude made us feel welcome and never like an inconvenience, which we definitely were! Thanks again, Douglas—you saved us time, money, and a headache!

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By Tara Akuna on August 26, 2024 Verified by Google Access Storage - Kitchener Queen St

Super clean facility. Easy to load my things and I'm lucky to have found a unit close to the loading dock.
Customer service is amazing, I had great experiences with everyone I spoke with, which made it such a pleasant experience. Nice staff goes a long way these days and I will be recommending Access Storage from now on. thanks.

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By Brubaker Bauman on August 20, 2024 Verified by Google Access Storage - Kitchener Queen St

excellent service by those who loaded and unloaded for us from home to storage to condo.
Great attitudes, care for the contents, quick and efficient.
Thank you!

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By Susan Suriano on August 17, 2024 Verified by Google Access Storage - Kitchener Queen St

You cannot fight inflation but Access Storage employee, Douglas did everything in his power to soften the blow of raised rates and even offered a bottle of cold water to hydrate during negotiations. He suggested timely options that encouraged me to liquidate some of my dead storage and relocate the rest. Thank you gentleman Douglas.

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By Jenny on August 15, 2024 Verified by Google Access Storage - Kitchener Queen St

My experience was excellent there. Douglas helped me a lot, he explained everything clearly and made it easy to understand. Would definitely recommend it!

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By Shreya on August 9, 2024 Verified by Google Access Storage - Kitchener Queen St

I had such a thorough and easy experience with Access Storage! The price is fantastic, units are great and very accessible, and the staff are so kind and helpful.

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By Vic Holmes on June 29, 2024 Verified by Google Access Storage - Kitchener Queen St

Douglas was very friendly and helpful. Explained everything we needed to know quickly and made it easy to understand. Love the fact that the first month was free.

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By Vaska Tumir on June 19, 2024 Verified by Google Access Storage - Kitchener Queen St

I found the Kitchener office staff very helpful and the process itself smooth. Just make sure to check your access code is working during office hours so any potential (computer) glitch can be immediately sorted.

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