By Trista Coalwell on August 30, 2026 Verified by Google

This company was assigned by my home warranty company to fix a leak in my water closet. First appointment set for timeframe of 3p-8p. No one showed, No one called. I called them to get an ETA and was told no one was available. I rescheduled. Again, no one showed and no one called to explain. I gave them one more chance and rescheduled a third time. This time, after requesting a reschedule (for the next day), I received a text at 1130pm asking me what time I would be available. I responded the next morning with my availability. Same outcome. If I could give zero stars, I would. No communication unless I reached out. Extremely unprofessional.

By Amber Jones on February 12, 2026 Verified by Google

Im the General Manager of Quality Inn in Cheyenne wy, i had a broken pipe in my pool room. Drains r us showed up fast and got the job done. Very dependable and I would highly recommend them to everyone i know

By Ron Cooper on April 3, 2025 Verified by Google

Where do I begin! Nothing of his services were good. All I can say is please don’t use his services. We found out that he was not licensed to do work here in Cheyenne and had to have another licensed plumber come and finish the install of our hot water heater! Very undependable, disappointing and stressful!!

By Trappinliketha80s on October 20, 2024 Verified by Google

I'm giving 5 stars even though nothing was done lol. My main sewage was backed up and every plumbing company said they would schedule me for Monday when this occurred on a Saturday and I just got off work and needed to do the deed and shower. Drains are us answered with I'll be there which was excellent. Although my sewage line cleared itself so i never got to meet this great sir. Will be using them in the future if needed. Highly recommend.

By Ryan Jones on November 23, 2022 Verified by Google

Brad is great guy who will set you right. He went out of his way to come help me when my main sewer pipe backed up at 1AM. He found my problem, got it fixed and was very reasonably priced. I will definitely be doing business with Drains Are Us from here on out.