By Peter on June 12, 2026 Verified by Google

Jennifer helped me out and was very kind. I went in to buy some brown low top strike boots. The lowest size they had in stock was 40 and still a bit big. She found a size 39 in a khaki color and asked me to try it on to reference the brown one. It ended up fitting perfectly and she then ordered the size 39 in brown online for me, which I picked up a week after and love.

She also helped me out with a distressed sweater I got for 40% off. Again she was accommodative and provided all the sizing / references I wanted. Her opinions on the different styles helped me pick the best one. I appreciate that she went above and beyond to make sure I was completely satisfied with my purchases.

By Kaden J on March 12, 2026 Verified by Google

had a really helpful time while shopping. the nice women xiao, was really helpful, She helped me find a hat I was looking for which is really hard to come by. Thank you so much, Balenciaga team - kaden

By Валентин Провоторов on December 10, 2025 Verified by Google

You know why everyone at Balenciaga is so incredibly polite?
Just take a look at their prices.
If I were charging $1,500 for a T-shirt that looks like it crawled out of a donation bin, I’d be the sweetest person on earth too.

At those prices, the employees don’t just greet you — they practically bless you.
They’re like, ‘Welcome in, king… may your credit card be strong today.’

Honestly, the customer service isn’t kindness — it’s pure survival instinct.
If they actually told you the truth about how much the clothes cost, half the store would faint.

By Ryan Conley-Lin on March 26, 2025 Verified by Google

Visited twice to pick up a bag and pair of shoes. Ryan took great care of me, was kind and welcoming, not pushy and overall gave great service. The bag I was looking for was only left in the display and had some wear, but Ryan went out of his way to hold for me at Beverly Center.
After I got home, the shoes felt a little off, so I reached out and replied to his thank you text. He responded immediately and checked a different pair and held them for me. I came back in, exchanged and also picked up a bag charm. Again, he went out of his way to help. Very happy with the service and will certainly return!

By Roman Trach on June 26, 2024 Verified by Google

We ordered a T-shirt for $600 from Europe as a gift, but they sent it to us without a gift bag. I decided to go in and get this bag in this store, but the manager refused me, citing some rules that are not written anywhere, when I argue that I bought a T-shirt for $600 and I just need your package, which costs +- $1, and I will also provide a receipt for the purchase, to which I did not receive a clear answer and I was simply refused, as a client who repeatedly buys something with their store. Do you think a $1 package is worth losing customers who end up leaving thousands of dollars? Once again, I came with a purchase receipt and just asked for a gift bag for which I was willing to pay 😱 and I was refused.