By Anne Peterson on August 1, 2026 Verified by Google

Update:
We did receive a full refund. Jenna, Mark Pool’s assistant reached out and spoke with my husband yesterday, 7/31/2026. We both appreciate their attention to this matter! Thank you, Jenna for helping us out.

I am so not happy with this franchise owner of the Sterling Ridge Natural Pawz! I have brought my 2 big dogs in for grooms on and off for years. The groomers are awesome. However, not long ago, I bought 2 Pupcicle toys, the mold and a bag of the treats that go inside. You can buy these on Amazon or PetsMart. I bought them here because they had the perfect colors- purple and pink. I used them 2 times only. Hand washing the 1st time. Both were hard to open afterwards but somehow, I managed . The 2nd time we used them, no way I could open them- not me, not my husband and not a butter knife or wrench. I brought them back to the store to return them. The guy at the register would not take them back (after only having them 1week) and he said I could soak them in really cold water and they will be a lot easier to open. He also assumed I put them in the dishwasher. I assured him I had not done that. The cold water idea Did not work. I went back to the store- frustrated. The manager said, I don’t know why he would have told you that. You should soak them in hot water and then try to open them. That did not work. So, I write a long note, explaining all of this and attach it to the bag -dressed to the manager, asking for a refund for all 4 items or a store credit. I left my name, phone number and email. The owner did not take the time to reach out to me. I left the not there so the manager could talk to the owner, Mark Pool. When I returned to pick up my dogs from grooming services, the guy at the register said they spoke to the owner and said he could not return them and further mentioned that on the receipt, their policy states. . . Blah, blah, blah! I said to the register guy, well, it looks like he just lost a customer - I will not be back. Let me explain something Mark Pool. You can take the defective merchandise back and make a customer in your community happy - you can! You chose not to. There is a difference. The guy at the register said I could take it up with manufacturer and would give me their information. I opted out of that.
DO BETTER MARK POOL, FRANCHISE OWNER of Natural Pawz, Sterling Ridge

By Elizabeth on July 23, 2026 Verified by Google

Misa is a wonderful groomer…so personal and caring to my 12 year old pup and always aims to please. My dog relates to her well and doesn’t show stress like she has to groomers in the past. Always comes out looking great, smelling good and feeling pretty!

By LBD on January 2, 2026 Verified by Google

Staff is so friendly here and made sure to understand my dogs needs since he was adopted from the shelter. The woman in charge - manager or owner? - is wonderful and really cares about her furry customers. I really appreciate this business.

By lizldavis on December 15, 2025 Verified by Google

Brought my new rescue dog to Catharine for a shampoo and nail clip. I was very worried since this dog is so skittish. Catharine sat with us for 15 minutes talking to us to relax Lola then took her to the grooming room. Lola came back happy and beautiful. I will definitely be a regular!

By Katherine S Jones on December 2, 2025 Verified by Google

I take my Persian cat Donatello, to Natural Paw, and I couldn’t be happier with the experience. It’s the one place where I feel completely at ease leaving him. The moment we arrive, he’s relaxed, curious, and genuinely happy, no stress at all.

The location is beautiful and peaceful, and the team is incredibly kind, professional, and truly loving with him. You can tell they care about every detail and treat him as if he were their own. The quality of service is exceptional. Donatello always comes back looking fresh, calm, and joyful and that means everything to me.

I recommend Natural Paw 100%. If you want a place where your pet is cared for with heart, gentleness, and expertise, this is it.