By Paul Zicuis on August 7, 2026 Verified by Google

Buyer Beware – Pinch A Penny Riverview (Store #175) on Boyette they will sell you the product, confirm the return policy, then invent an excuse to keep your money

On July 18, 2026, I bought a replacement Hayward T-cell at the Riverview location (Store #175) after my existing cell failed testing. I was able to successfully get a replacement from Hayward without their help.
Fast Forward: I called Riverview to confirm I could return the unused unit I had just purchased from them. They told me yes — as long as it was within 30 days.

I walked in with the product still sealed in its original, unopened packaging, well inside the 30-day window. They refused the return. Their reason? It had been “serialized” and they supposedly could not take it back.

Let’s be clear: this is not a policy issue. This is a paperwork issue they didn’t feel like dealing with. They never disclosed any serialization restriction at the time of sale. There was no signage in the store stating this item was final sale. And their refusal directly violates the return policy published on their own website:

“In-Store & Pick Up In-Store Purchases
On new, unused merchandise, if you are not satisfied, simply return the item in its original, unopened packaging to the location where the purchase was made within 30 days for full refund."

They confirmed the 30-day return on the phone, then denied it in person with a made-up technical excuse. That is not a misunderstanding. That is a deliberate decision to ignore their own policy when it became inconvenient.

For a business that constantly promotes itself as “family-owned,” the way this location treats customers is revealing. I look forward to the family owners publicly defending this practice.

Choose another store and not this one Pinch A Penny Riverview store #175, especially for higher-ticket equipment, get the return terms in writing before you pay. What they say on the phone and what is written on their website means nothing once they decide they don’t want to process the return.

By Manny on July 7, 2026 Verified by Google

Always a delight to visit this pinch a penny location. Dana is incredibly knowledgeable, helpful, patient, and genuinely amazing—she makes every trip a learning opportunity for me. The rest of the team is just as wonderful; Mark, in particular, is fantastic and always takes the time to educate on proper pool care. It is truly the best place for anyone caring for their own pool in this area.

By Nick Toerner on December 29, 2025 Verified by Google

I can’t say enough great things about the Pinch A Penny Pool Patio Spa location. This is exactly what you hope for in a family-owned business—friendly, knowledgeable, and genuinely customer-focused.

From the moment you walk in, you’re treated like family, not just another sale. The staff takes the time to listen, explain options clearly, and make sure you fully understand what’s best for your pool—not what’s most expensive. Their honesty and patience really stand out.

They’re incredibly helpful whether you’re a new pool owner or someone who’s been maintaining a pool for years. You can tell they truly care about their customers and take pride in what they do. It’s refreshing to find a local business that combines expertise with outstanding customer service.

If you’re looking for a pool store you can trust, that values relationships and delivers consistent, friendly service, this Pinch A Penny in Lithia is the place to go. Highly recommended!

By Reviews By Nitra on July 2, 2018 Verified by Google

I like this specific location bc the owners are so nice and authentic! I go here to get whatever I need for my pool. I live closer to the one on 60 in brandon but would rather go here bc they take the time to teach you and show you what you need. I recommend this specific store! Great experience every time.

By Kiana Zimmerman on August 25, 2017 Verified by Google

The two that are always..... ALWAYS there, I believe they are the owners. They are amazing, so very helpful and extremely kind. I refuse to go to any other store even if Pinch a Penny is closed and some where else is open. One of the best feelings is walking in there and they treat you like friends or family even. They are always able to tell me exactly what I need when I let my pool go a bit too long before revisiting them. They are also always honest and fair!!!! Thank you Mark and Wife at Pinch a Penny store # 175, Fishhawk/Boyette!!!