By Deborah Cain on July 18, 2026 Verified by Google

Had to wait 20 minutes for my order. Was asked to park and they would bring it right out. I had to call them to remind them I've been wsiting 20 minutes. Then they forgot my drinks she had to go back in for them. Got home and no extra ranch sauce in my bag that I paid for. Fries were cold but rest of food was good. Hope they do better next time.

By Nana Gma on July 14, 2026 Verified by Google

I ordered the 4 piece chicken strip meal through the drive thru. The strips were small and had a ton of batter but barely no chicken, with ends being hard and chicken was tough. They definitely served me some old chicken. I would have said something but I ordered online and had a friend pick up the meal. The Cole slaw was flavorless. It also had too much Mayo which made it runny. The fries were good but seemed small for a large upgrade. The large drink was watered down with literally no taste. I know it’s fast food , but come on, it used to be decent. The staff at drive thru were friendly but I feel I got tricked as they had to know that chicken was old. Do better Xaxbys , you have lots of competition in town.

By robin baggett on April 23, 2026 Verified by Google

I have gone to many locations including in other states and NONE has been better than this location. Food is always hot at this location! Stephanie, who worked drive thru today remembered me when I pulled up and remembered how I like my fries and bread in separate box. She is always kind, smiling, great personality and customer service! Thank you Stephanie, You matter and You make a difference! Keep being a light to others. Keep serving HOT food!

By Brandy Refalsky on November 9, 2025 Verified by Google

We have never gotten bad food here. But the employees/service is so out of whack. The employees will look lost and confused. To go orders have waited 15+ minutes for their order, when it was sitting on the counter. There is no idea where orders are (they could've been complete on the shelf, but no one knows and you could wait for a order that was actually finished). The staff are always nice and apologetic. But it is everytime, there is just something wrong with team and their cohesivness that just doesn't jive.

By ONEOFSEVEN 00 on August 1, 2025 Verified by Google

Despite the negative reviews I decided to go anyway. The negative reviews are correct. I love Zaxby's. I feel their wings are better than some of the competition but that's speaking from a Mississippi Delta and Memphis TN point of view. This Zaxby's dropped the ball. For that matter, I wonder if they even had the ball in their hands. When you pay over $20 for a meal you expect tender and juicy wings and crispy and flavorful fries. This didn't happen at this location. The "chef" needs to back up on the cook time of the wings. They were basically inedible. Way to hard and too old. The fries were like they were from the day before. They added ranch to the order but when we got to the window and received the order and asked for an extra ranch we were told they don't have ranch. Knowing that beforehand would have saved me money. The tea was wonderful though. I know good help is hard to find but young people, taking pride in any job you do is honorable. This was my first meal in my visit to Pensacola and i must say it was a poor representation of the expectation.