By Andrew Burrell on July 23, 2026 Verified by Google

Aubrey was amazing! From the moment I arrived, he was friendly, professional, and genuinely took the time to help me. He was knowledgeable, patient, and made sure all of my questions were answered without making me feel rushed.

What really stood out was his willingness to go the extra mile to make sure I had the right solution rather than just the most expensive option. His honesty and excellent customer service made the whole experience smooth and stress-free.

I truly appreciate all of Aubrey’s help and would highly recommend asking for him if you visit. Thank you for the outstanding service!

By Chaitanya Chandarana on May 3, 2026 Verified by Google

Very safe and user friendly storage site, super convenient and secure. The reception desk representative Aubrey is super helpful and made our move-in process super smooth and easy!

By Dan Simone on April 29, 2026 Verified by Google

Aubrey was amazing. He was authentic and provided us with clear, practical advice on how to move forward with our lease. What really stood out was the time and care he took with an elderly woman who needed extra support—he made sure everything was explained in a way that was easy to understand.

His communication skills were outstanding, and he showed a great deal of patience throughout the entire process. Highly recommend working with him.

By Nicole Estrada on November 28, 2025 Verified by Google

I had an excellent experience thanks to Rashi! She was incredibly helpful and patient while helping me find the perfect storage unit for my needs. She answered all my questions, explained the options clearly, and made the whole process so easy. I really appreciated her professionalism and friendly attitude. Highly recommend—thank you, Rashi, for all your help!

By Sam S on October 14, 2025 Verified by Google

Negligence and Liability
Negligence can extend beyond property loss and may encompass failures like inadequate security measures or unsafe premises. I believe the facility directly caused my losses through inaction or misconduct, I will file a premises liability claim .due to inadequate maintenance of the property, insufficient lighting, negligent security, the smart shop storage facility located at 411 City View Blvd , in city of Vaughan have fail to provide adequate security measures, such as proper lighting or surveillance cameras, alarm system , easy access for anyone to enter premises from the loading Bay Area once anyone exit , thieves walk in straight into premises without using any access code & enter the premises easily from hallways & no access code needed to operate the elevator again so they can access any floor easy & get out from any door after 10 pm as no alarm system operates . Storage facility operates till 10 pm & no one is allowed to enter premises after 10 pm or if anyone inside premises must leave the premises by 10 pm as normally the alarm system should have been activated if anyone inside the premises after 10 pm but here the facility have ignored all the basic security measures to prevent theft & no security cameras are installed on third floor . The theft wasn’t a random theft but seems to be a targeted one as thieves targeted only 8 units & in my row they only hit my unit so someone from the staff had leaked info that I have high value items stored in storage as I myself on two ocassion mentioned to there staff & other 7 victims of theft who units were broken also mentioned to me that it was an inside job not a random theft . Poor quality locks & inferior quality door panels made it easier to open the locks as the door locks were made of inferior quality that just with a metal rod door panels & locks were easily twisted ,opened with inseconds & there were no alarms systems & sensors were installed through out the premises , securty cameras were not monitored at all after staff hours & despite having video footages of thiefes taking all my belongings via elevated & loading them in the hallways in there vechile there staff pretended that nothing had happened & was being very sketchy & shady & wasn’t willing to disclose the facts & change the locks without informing me & didn’t notify me for two days & I found my belongings sitting in there office floors so that makes me think that there staff might be involved & all the negligence in security measures made things easier for burglars to have easy access to storage facility & with no after hour camera surveillance & no security guard on site made it easier for them to spend hours in my unit & breaking other 7 more targeted units on same floor . This burglary was completely preventable if all security measures were installed appropriately & all basic security steps were followed so storage facility is fully responsible for my loss & I want them to pay me for all my losses .

The storage facility was negligent in providing satisfactory security since they did not provide satisfactory security . I am deeming them as
I put my trust in this place, and I trusted their security system only to be let down and to lose ymy life savings of my prize possessions not only was it worth a lot of money, but these possessions had sentimental value to me .
Leaving the roof visible & open from top is a severe Negligence by storage facility because thief’s put a camera on stick & watch the entire valuables inside & that gives them opportunity to pick units & that’s how my unit got robbed so smart shop storage is responsible for leaving the roof open for see through & that made my unit prime target for them . If the roof was covered & valuables inside unit were not visible my stuff wouldn’t be stolen .