By Melly Terner on July 3, 2026 Verified by Google Ritchie Feed & Seed

Great selection of plants as well as items for birds. I highly recommend going there for your garden needs! The only thing I would mention is it is often hard to get advice from an employee in the outside section.

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By Joan Rey on July 1, 2026 Verified by Google Ritchie Feed & Seed

Very hard to find help outside everytime I go. Some people are very helpful and others have no personality at all, don't know what they're talking about, don't know how to smile or even look at you when checking out at the garden center. Customer service is very unorganized. The only helpful person is Anne in Orleans who is absolutely amazing and helped with the Garden Club receipts that I had sent in and never got a rebate. In the end I should have gotten 4% as over $1,000 was spent but only got 3% after having to point out to them they only credited me with a small portion of receipts I ended up having to send to Anne as no one else even knew how to deal with Garden Club. Thank you Anne! You are a star employee. The owner wasn't friendly when dealing with the issue in store after driving from Kanata to Orleans. It seemed to be just an annoyance and no apology was ever given. If they get it right this year I will use my credit next year but no more. We will drive to Laplante's in Orleans as they have always been amazing. Tons of friendly help on the floor and exceptional quality.

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By Radek Wojcik on June 18, 2026 Verified by Google Ritchie Feed & Seed

Update: My mistake its the richmond location that is very very bad. The Ottawa one seems to be way better. I ordered from them and everything came as expected and the delivery guy was top notch. A+

Richmond location:
This place has really bad customer service.. they sell you broken bags of fertalizer half missing. You order a 25kg bag they send you a 25lb bag (this happend more than once). They also have crazy prices like urea 25kg is $46 but in toronto its $29. The thing is you wont even get KG you will probably get a 25 or 50lb bag which is even smaller. Pretty terrible overall but they have a monopoly. Waiting for someone to come in and compete with this company.

In response: Instead of making excuses why dont you fix the problem? 1) Don't ship out broken taped up packages. 2) When someone orders 25kg bag make sure thats whats shipped out, "The vendor changed the size" is no excuse. 3) If this happens where you send out the wrong size don't argue with the customer, its your fault.

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By Star Bitch on May 17, 2026 Verified by Google Ritchie Feed & Seed

Been coming here for more than 30 years. My favourite of the (3) local stores - as this one is year 'round. Pretty good seasonal garden center outside. Knowledgeable staff - especially at the indoor service desk. Great selection of birdseed (different types and bag sizes). Great place to pick up a gift. Houseplants all year.

But, the No. 1 reason for being my FAVE location is the spring-flowering bulbs. They start getting them in in September. The largest selection of anywhere I know of. You pick them and bag them yourself. Here, you're sure to find a bulb or two that you haven't already seen. They'll also do custom orders for you from the service desk.

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By Patti M on July 26, 2025 Verified by Google Ritchie Feed & Seed

I called in late July to see if they had 3 firelight hydrangea shrubs available. They did not BUT they offered to order them in for me. If they were no longer available this year they were going to add my name to their order list for next year. Either way they were going to call and advise me. I just received a call (5 days later) they had 3 shrubs available for me. I was so impressed with their friendliness, helpfulness and customer care! Ritchie's has always been a great place to shop with top quality products. They have outdone themselves! Thank you to the terrific staffers and to Ritchie's for hiring caring and knowledgeable staff!

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By - Matt - on May 29, 2025 Verified by Google Ritchie Feed & Seed

First time visiting, and I was blown away by just how many gardening items they had available. We're currently redoing our front garden, and we were able to find everything we needed here. They have a good selection of native plants to Ottawa, which was nice to see. The cashier we interacted with on our way out was quite friendly as well. We'll definitely return for gardening supplies in the future!

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By Shayy Butter on May 24, 2024 Verified by Google Ritchie Feed & Seed

Ritchie's has become my new happy place! Me & my family are there atleast twice a week :p The staff (especially Courtney & Kate) are so sweet - they always make us feel at home, they go out of their way to help us with plant tips or problems. Everyone is very knowledgable & helpful. You can tell that they all have a passion for plants. I've bought numerous plants from Ritchie's that are happy and thriving!

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By Martine Jaworski on May 18, 2024 Verified by Google Ritchie Feed & Seed

From a long-time customer: thanks for the superb plants and customer service! It's always a pleasure to go to Ritchie's (sometimes I bring a client along as well!). Have a great gardening year - I love your native/nativar plants!

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By Shom T on June 26, 2023 Verified by Google Ritchie Feed & Seed

Big place, you can find all items under same roof which may not be available in big stores. However many items are pricier than HomeDepot and even Amazon. Yap I thought Amazon price was high untilI saw prices on items in this store. I went there specifically for Gaia Green products, price is high. I bought high domes for seed trays, which can be hard to find in other stores. Plenty staffs, nobody came to ask if we needed help or what we're looking for

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By Rahul Bura on August 29, 2020 Verified by Google Ritchie Feed & Seed

Went mostly to look at indoor plants but their selection is small compared to other nurseries that specializes in them. Ritchie's is still a great spot for outdoor plants and landscaping needs.

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