By Monika puri on June 19, 2026 Verified by Google Chatime Bubble Tea

I recently visited Chatime and had an excellent experience. The store was exceptionally clean, organized, and well-maintained, which made the environment very welcoming. The staff members were incredibly friendly, patient, and professional. They greeted customers with a smile and were happy to answer questions and make recommendations.

My drink was prepared quickly and tasted fresh and delicious. It was clear that the staff take pride in both customer service and cleanliness. Overall, this is one of the best Chatime locations I have visited in BC. I highly recommend it to anyone looking for great bubble tea, outstanding service, and a clean, comfortable atmosphere.

Thank you to the team for providing such a positive experience

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By Akashdeep singh on June 19, 2026 Verified by Google Chatime Bubble Tea

Tried the Ube Matcha Milk Tea and loved it! The matcha and ube flavors go really well together, and the pearls add a nice chewy texture. Big thanks to Aman for making such a tasty drink! 💜🍵

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By TummyTales on June 14, 2026 Verified by Google Chatime Bubble Tea

The brown sugar pearl milk tea is so refreshing and creamy. The flavours are much balanced and not overly sweet. Plenty of options to choose from. You can customize the sugar and ice levels. There are also a few bakery items you can try. The staff is very efficient and courteous as well. Overall w pleasant experience. It was a good chatime experience with bubbles of happiness.

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By Neeraj on June 3, 2026 Verified by Google Chatime Bubble Tea

Hi, I wanted to share some feedback about my drink today. I ordered mango juice without coconut jelly, but the employee added it again. When she changed my drink, only about 80% of the original drink was left in the cup, and instead of adding more mango juice, she added ice water. This made the drink taste very watery and not like mango at all. This is the second time this has happened with the same employee. I would appreciate it if this could be looked into so it doesn’t happen again.

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By 소린 on March 1, 2026 Verified by Google Chatime Bubble Tea

I ordered a large Very Mango Smoothie at the Waterfront Centre location. The menu photo and description clearly show mango chunks included in the drink. After waiting over 15 minutes, I received a fully blended smoothie with no mango chunks at all.

1st time) When I asked about it, staff told me I needed to add a “mango pudding” option. I checked the kiosk again — there is no such option. The only related option available was “NO mango chunks.” That makes no sense.

2nd time) After questioning this further, I was suddenly told the recipe had recently changed and that the drink is now fully blended. If that is true, then why are the menu photos and description still showing mango chunks? That is misleading and confusing for customers.

3rd time) We waited another 20 minutes to speak to another common staff member. My dad called the location’s phone number to get the actual manager’s answer 4 times with no answer. By talking from phone to phone, the manager said they would make a whole new drink for me. Instead of making a fresh one, they took my original drink which had been sitting at room temperature for over an hour and simply added a small amount of mango chunks to it. Besides the mango chunk, the smoothie was very icy and dense. Didn’t even taste like the original very mango smoothie at all, but took that again to recycle ☠️

This was extremely unprofessional and disappointing. Over an hour wasted due to incorrect menu information, inconsistent explanations, and poor customer service. It felt like a scam to me.

If the recipe has changed, update the menu. Don’t blame customers for ordering what is clearly advertised. Rejected for refunds or remakes.

Very disappointed. worst

+got responded by head quarters saying the recipe never changed

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By Carla Zhui on January 8, 2026 Verified by Google Chatime Bubble Tea

Ever as pleasant. Every time i come to buy i always see the staff greeting and smiling and making my hot boba perfect as i like it. Thanks!

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By Aymaan M on December 29, 2025 Verified by Google Chatime Bubble Tea

The best Chatime experience!
​I’ve been coming to Chatime for 4 years, and Harsimran just made my day. Her customer service is top-tier and the drink she made was incredible. It’s staff like her that keep me coming back year after year. 10/10 service!

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By Saiqa Qureshi on June 15, 2025 Verified by Google Chatime Bubble Tea

A hidden gem across from Canada Place! Perfect spot to grab a refreshing bubble tea while enjoying the waterfront view. The drinks are consistently delicious — smooth, flavorful, and customizable to your taste. Whether you’re a local or just exploring the area, Chatime is a great little stop for a tasty break!

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By Worranoch Kit Hoawteerakul on May 22, 2025 Verified by Google Chatime Bubble Tea

If you want to get bubble tea in this branch, don't come. We ordered just one bubble and it took us 30 minutes. 3 Indian lady keep talking in Hindu language and standing, let people wait for so long. Go somewhere else if you don't want to wait and get bad mood.

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By Rashneet Mor on July 6, 2024 Verified by Google Chatime Bubble Tea

Have purchased mango slush bubble tea, couple of times in last 3 weeks. Consistently low quantity of mango/syrup - contains more ice than required which further worsens the quality. Secondly the pricing is higher than other competitive bubble tea shops nearby. Appears its been opened to rip-off one-timer tourists.

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By Michelle Feliu on June 16, 2024 Verified by Google Chatime Bubble Tea

Kashish was very helpful and even made me my own custom slush by combining both mango and lychee with the brown sugar pearls to make the perfect drink before heading on to our cruise. Couldn’t have started out my vaca any better!

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By Như Thủy Hồ on June 11, 2024 Verified by Google Chatime Bubble Tea

Staffs is very nice . Especially the girl named Simran she is very nice. All good !!! Good service , good drink .

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By Nikhil Bhagirath on June 10, 2024 Verified by Google Chatime Bubble Tea

Very good service especially the staff named Anu and Simran helped me and my friend to choose one of the favourite speciality drink. Really good service at the end.

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By Wasia32 on March 10, 2024 Verified by Google Chatime Bubble Tea

Kashish was amazing and super fast and efficient! She was wonderful and so sweet and kind. Made our drinks just as we wanted!

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