By Winnie Bracco on May 29, 2026 Verified by Google

Wonderful experience with sales team. Very friendly, professionalism and personable team. I knew exactly what i wanted but also wanted to see other options. I was shown a few pilots with the different color interiors and I opted for the lighter gray. We then went for a test drive. There was absolutely no salew pressure. I asked for the lowest possible price and got a very reasonable deal for my pilot. John Marino, manager was up front and honest. Stephanie was patient and helped with setting up my app and showing me all the bells and whistles. The best is that I didn't have to do anything except pay and drive off the lot. It was that simple. They took care of the insurance, motor vehicle registration and everything. It was a pleasure working with this dealership. I highly recommend Bay Ridge Honda and make sure you see John! I will definitely get my next car with them.

By Alexis Alvarado on May 22, 2026 Verified by Google

**Update**
This update is not on Service person but on follow up with customer issue. I have sent an email with my issue returning with the same error code returned 4 days later and have not received a response on what next steps to take. It should have taken maybe 24 hours to respond, especially for a customer that just paid $700 total for work to be done on their car and leaving my car for a an entire weekend. Bringing it down to two stars and will update if they can make this right.

Li assisted me at the front desk. He was very helpful and provided excellent customer service. Refreshing to receive a great customer service as someone who also works in this field. I will be coming to Honda Bay Ridge service for my Honda issues because of this experience. Thank you, Li.

Management/frontline manager: You may already know this but this is yet another reminder that your service representatives are one of the key reasons to a returning customer. Li is a great example of what the standard should be.

By Kayla Hom on May 17, 2026 Verified by Google

This was my first ever experience getting a check-up for my first car, and it was lovely. Driving the car in and dropping off the keys was quick and seamless, Susan and Sabina were patient and communicated clearly about what to expect and next steps at each part of the process. My car battery needed a boost every time to start for a few weeks, and I thought it would need a full replacement, but they were able to save me that cost and just gave it a full charge. Great experience

By Elaine Yang on March 24, 2026 Verified by Google

I purchased a Honda vehicle in July 2023. Within less than one year, the interior door panel trim started to bulge and deform. In addition, the exterior window weather stripping has also warped and come loose abnormally.

These issues are clearly not normal wear and tear, but rather defects in material or installation.

Since July 2024, I have contacted Bay Ridge Honda’s service department multiple times regarding these problems. However, I have received no response or follow-up to date.

This lack of accountability and customer service is very disappointing. A vehicle that is less than one year old should not have these kinds of defects.

I request Bay Ridge Honda and Honda corporate to take responsibility, inspect the vehicle, and provide proper repair under warranty as soon as possible.

Photos are attached for reference.

If this issue continues to be ignored, I will consider filing formal complaints and sharing my experience on multiple platforms.

By Kamala Roper on March 1, 2026 Verified by Google

I went to Bayridge Honda for an oil change. I kept smelling an odor of fumes while in my car. I was about to get back on the highway when I noticed black liquid beneath my vehicle. I opened the bonnet and the oil cap was missing, oil everywhere over the engine ...a mess. I take my car to the dealership to ensure safety and reliability that work performance is paramount and customers get honesty in the deliverance of service for peace of mind. I am disappointed, hurt and left insecure with your service. I am not sure if my vehicle I left in your care all these years, will ever be the same again. I only drive Honda vehicles and has purchased numerous Hondas from Honda dealerships. I am lost for words in your actions as my safety and my family's safety was jeopardized.