By Debra Feeney on August 24, 2026 Verified by Google

Can not beat these burgers...and hot dog! Fries are the best. Milkshakes are exceptional. Blackberry is my favorite.

By Mitch Deruy on August 7, 2026 Verified by Google

The manager on staff today, I didn't catch his name, was on top of it! He stepped in when it got busy and he took care of really well. Kudos to him.

By Jamie Wilson on May 8, 2026 Verified by Google

Don’t order delivery through their website. The delivery person canceled my order after they picked it up. DoorDash is refusing to refund my money and so is 5 guys. $33 is a lot of money to have stolen from bad service

By Jen on December 13, 2025 Verified by Google

December 12 – Very unpleasant experience.
Tonight we had a very disappointing experience at Five Guys Powell. The fries had a bad taste, which I had already informed the staff about earlier. I returned them and politely asked for a replacement.
After finishing my hamburger, I had to go back and ask about the fries because they were never brought to my table. The female employee working the night shift (around 8:00 pm) questioned me repeatedly before giving me the fries I had already paid for.
The fries were not ready on time, no apology was offered, and instead of providing good customer service, she kept questioning what had happened with the fries—despite the issue having already been explained.
Overall, the service was poor and unprofessional. This was not the experience I expect from Five Guys

By Sheree Berger on May 10, 2025 Verified by Google

I had the pleasure of visiting the newly opened Five Guys and let me just say — they did not disappoint! From the moment I walked in, the staff was welcoming, friendly, and clearly excited to be part of the opening crew. The restaurant was spotless and the energy was upbeat.

The food? Absolutely incredible. My burger was cooked to perfection, juicy and flavorful with all the fresh toppings I love. The fries were hot, crispy, and seasoned just right — and you already know they gave a generous portion. Everything tasted fresh and made-to-order, just like Five Guys is known for.

It’s always a great sign when a new location opens strong, and this one definitely sets the bar high. I’ll definitely be back (probably too often!). Highly recommend checking it out if you’re in the area.