By Juan sanchez on September 11, 2026 Verified by Google

The car wash experienced here was just phenomenal! I don’t do reviews but Joseph deserves this one for sure. My vehicle is super clean! I usually have to go home after cobblestone and use my own products to clean the rest of my car. Window cleaner and dash wipes with the scent tree is what got my attention, I practically detailed my own car for the fraction of the price. Shout out to the big man Joseph for locking me in to a membership, thank you! Great young man and he’s great at what he does.

By Jerilyn Apodaca on August 20, 2026 Verified by Google

am extremely disappointed with my experience with Super Star Car Wash on 40th Avenue. I have gone into this location three separate times trying to cancel my membership. The first two times, employees told me it would be canceled, yet I continued to be charged.

When I try to look up the membership online using my information, credit card, and license plate number, the system says there is no account, yet my card continues to be charged.

I just receive a response from Erika in Customer Service asking me to provide proof that I went into the location to cancel. Unfortunately, I trusted the employees when they told me the membership would be canceled, so I didn’t think I needed to ask for written proof. I’m not sure what additional proof I am expected to provide when I went in person and followed the instructions I was given.

On my most recent visit, I was finally given a card and told that I needed to email Customer Service. No one told me this during my previous visits.

My advice to anyone canceling a membership here: make sure you get the cancellation in writing or ask for some type of confirmation before you leave. Don’t assume that because you’re told it has been canceled that it actually has been.

I have spent far too much time trying to resolve something that should have been handled the first time I requested cancellation. I hope management will address this, refund the charges made after I initially requested cancellation, and improve the process so other customers don’t experience the same problem.

By Christopher Forgham on June 21, 2026 Verified by Google

Joseph is superb, thanks for always being so customer focused, friendly and an overall nice guy. Wouldn’t have joined without your great communication on the programs. This is a fantastic car wash facility.

By C Walker on June 4, 2026 Verified by Google

Paola and Jared were a great help getting me set up with my membership. Good job team.

By Adam J Hamersky on March 8, 2026 Verified by Google

I’m extremely disappointed with the experience at Superstar Car Wash in Central Park, Denver. I’ve been a loyal customer for a long time and have actually held three separate memberships with them across three different vehicles over the years. Unfortunately, the service and attention to basic customer needs has gone downhill to the point where I’m now preparing to immediately cancel every membership I currently have with them.

The biggest issue is something that should be incredibly simple for a car wash to manage: clean towels. Almost every single time I come through this location, there are no clean towels available for customers. Not a few missing towels, not occasionally running low, but completely empty bins. This has happened to me repeatedly over many visits, and it’s beyond frustrating when you’re paying for a membership that advertises access to self-serve finishing stations.

The entire point of a car wash membership at a place like Superstar is convenience and quality. Customers should be able to wash their vehicle and then finish the job properly with clean microfiber towels. Instead, I’ve pulled into the vacuum and detailing area multiple times only to find that every towel container is empty. That leaves customers standing there with a wet car and no way to dry mirrors, door jambs, trim, or leftover water spots. It defeats the purpose of paying for a premium wash experience.

What makes this even more frustrating is that this isn’t a one-time oversight. This has been a recurring issue for months. I’ve mentioned it to staff before and nothing seems to change. If a location is going to offer detailing stations with towels as part of the service, then those stations need to actually be stocked and maintained throughout the day.

For a company that pushes monthly memberships so aggressively, the basics should absolutely be dialed in. When customers are paying every month, they shouldn’t have to hope that the most basic supplies will be available.

Because of this ongoing problem, I’m now at the point where I’m ready to terminate all of my memberships with Superstar Car Wash. I’ve supported this business with three different vehicles over time, but it’s hard to justify continuing when something as simple as clean towels is consistently unavailable.

Superstar Car Wash needs to fix this problem immediately. Keep the towel stations stocked, monitor supplies during busy hours, and make sure the customer experience matches what people are paying for. Right now, the Central Park Denver location is failing at something that should be one of the easiest parts of running a car wash.